Financial Client

MRT Services: Onsite AV Support for A Leading Financial Client

ET Group provides a dedicated Meeting Room Technician (MRT) team that is fully embedded within the operations of a leading global financial client. This long-standing partnership supports over 135 meeting spaces across Toronto, London, and additional global offices. From executive boardrooms and hybrid classrooms to mission-critical control centres and courtrooms, our onsite AV professionals ensure every meeting starts on time, spaces remain reliable, and IT teams are freed from day-to-day troubleshooting.

Organization

Financial Client

Locations

Global

Market

Financial Services

Solutions

Boardrooms, Classrooms, Training Rooms, Control Centres, Courtrooms, Huddle Spaces

Delivering Immediate AV Support for Critical Environments

The MRT team functions as an extension of the client’s IT department—ingrained in how the organization works and relied upon daily. Dedicated onsite technicians handle everything from resolving end-user requests and complaints to performing preventative health checks and supporting high-stakes meetings. By combining this with Vyopta monitoring for real-time alerts on room usage, occupancy, device health, and call quality, the team helps the client detect issues early, reduce downtime, and make data-driven decisions about how to manage and optimize their spaces.

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  • Embedded Support, Renewed Year After Year

    MRTs are selected and hired to meet the client’s unique needs, becoming trusted extensions of their IT team. The program is renewed annually, reflecting the critical value the client sees in keeping the dedicated team in place.

  • Reducing Downtime and End-User Frustration

    In 2024, MRTs supported over 200 meetings worldwide, achieving an 87% first-call resolution rate. By offloading troubleshooting and end-user complaints from internal IT, meetings stay on track and employees remain focused.

  • Smarter Workplace Strategy

    Through Vyopta, the team tracks room occupancy, usage, and call statistics to help the client right-size their meeting spaces and improve long-term workplace strategy.

  • Global Reach, Local Reliability

    With more than 135 rooms under direct support across Toronto, London, and additional sites, the MRT team ensures consistency and confidence across a wide range of environments.

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What We Did for a Leading Financial Client

Deployed a Dedicated AV Team

Embedded onsite technicians who support executive boardrooms, classrooms, huddle spaces, courtrooms, and mission-critical control centres.

Resolved Issues Instantly

Performed daily checks, preventative maintenance, and real-time troubleshooting—achieving an 87% first-call resolution rate.

Two ET Group technicians work on equipment in an AV rack

Supported 135+ Rooms Globally

Provided continuous onsite and remote support across Toronto (69 rooms), London (29 rooms), and additional global sites (48 rooms).

Extended IT Capacity

Relieved the client’s IT team from AV-related requests and troubleshooting, allowing them to focus on strategic priorities.

Maintained Detailed System Documentation

Created and updated CAD drawings and system schematics to ensure every room followed consistent design and deployment standards across global sites.

Data-Driven Insights with Vyopta

Leveraged Vyopta analytics to monitor system health and usage trends, driving smarter room optimization decisions.

Sustained Partnership

The client continues to renew this service year after year, recognizing the MRT team as critical to reliable collaboration and business continuity.

Supporting Canada's Top Organizations

Featured Service

Meeting Room Technician

This service professional is a full-time, onsite technical resource to relieve the internal AV-related workload from your IT team.

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MRT Services: Onsite AV Support for A Leading Financial Client

ET Group provides a dedicated Meeting Room Technician (MRT) team that is fully embedded within the operations of a leading global financial client. This long-standing partnership supports over 135 meeting spaces across Toronto, London, and additional global offices. From executive boardrooms and hybrid classrooms to mission-critical control centres and courtrooms, our onsite AV professionals ensure every meeting starts on time, spaces remain reliable, and IT teams are freed from day-to-day troubleshooting.

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