Remote Support Solutions
Health Insights
What are Health Insights?
Meeting Health Insights and User Health Insights are the data collected from your meeting technology ecosystem based on your usage. These analytics provide valuable information about the frequency of use, quality, capacity, and more about your meeting spaces, platforms, and team members.
Your Program Manager will help you analyze these insights and advise you and your team on how to best use and support your technology for a healthier and more productive experience.
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How do we gather Health Insights?
With Meeting Health Insights and User Health Insights from ET Group, we use real data collected from the everyday usage of your meeting spaces, to help you determine and analyze patterns in your workplace.
Our Remote Solutions program allows us to identify and provide analytics about the in-meeting and user experience.
Insights are gathered from our Remote Monitoring dashboard, which collects analytics from our Remote Monitoring software, including:
- Remote Monitoring alerts
- Automated Room Testing logs
- Incident reports
- Platform data
- Other sources connected to your network
Data such as call quality, diagnostic trends, consolidated platform figures, and other key metrics are collected.
We can detect meeting insights such as frequency, desired meeting locations, which platforms are most used, total video meeting hours, and the quality of your video meetings both during and after calls.
We are also able to provide user insights about your remote participants who belong to your network, like how frequently they choose to work remotely or from home. We can evaluate data such as if they are often in back-to-back meetings, how much focus time they have, and how well new tools or initiatives are being adopted.
These insights allow us to interpret and draw educated conclusions regarding the health of your meeting spaces, meeting experience, and user health. This data is presented to you at regularly scheduled intervals, and your Program Manager will help you make informed decisions about planning for the future of your workplace.
Featured Insights
Watch how we monitor your workspaces
When you work in a hybrid environment, you want people to feel engaged and productive from wherever they’re working. When you’re faced with technical difficulties, it’s easy to lose out on the positive experience that technology can deliver. That’s why maintaining the health of your meeting spaces is critical to keeping your team connected.
Why do you need Health Insights?
Meeting Health and User Health Insights provide you with robust information about the health of your spaces, your technology, and your people.
Understanding the needs of your workplace starts with understanding the needs of your team. Are they stuck in too many back-to-back meetings and losing out on time to be productive? Is there a consistent struggle with meeting rooms being overbooked? Are the tools you’ve invested in not being utilized because no one knows how they work?
These are problems that can be solved by having these insights available to you. Your Program Manager is here to help you optimize your support needs and strategize how to boost your team’s success and growth.
Your Dedicated Support Team
Meet your Program Manager
Your Program Manager is your dedicated point of contact for all of your service & support needs.
Who is your Program Manager?
Your Program Manager is your dedicated point of contact for all of your support needs. They work with you to customize and onboard your support program, so you can be confident that your workplace technology is in good hands.
As part of the Remote Support Solutions Suite, your Program Manager sends you regular reports about the status of your system, number of incidents, and health insights about your team’s meeting experiences and user needs.
Together, you and your Program Manager can use these insights to further customize your support program and plan for longterm success.
They will help you identify where you and your team are excelling, where you may need additional support, and even where you can implement new workplace practices to ensure that your team has a healthy workplace experience.
Start your hybrid journey with a complimentary consultation.
Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.