Support Solutions

Program Manager

What is a Program Manager?

Our Program Managers provide a dedicated point of contact for all of your support needs. They will work closely with you to ensure that your support program is tailored to your specific needs, onboard you to your support program, keep you up to date on the status of your systems and service program, document and communicate the support process, and provide scheduled reports and trend analysis on all the support services you are subscribed to.

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  • Dedicated to you

    Your Program Manager is your dedicated contact and informant of all things support related, including service updates, health insights and incident communication.

  • Planning ahead

    Regular reviews provide the data and insights you need to make informed decisions about your business, your technology, and your people.

  • No misunderstandings

    Our Support onboarding process ensures you are fully acquainted with our team and the services we provide for you, as well a full health check to help us better support your technology from the start.

What's Included?

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Client Onboarding

Conducting an onboarding health check to establish the technology baseline and providing a overview of our team and resources available. Our goal is to ensure a seamless transition and successful long-term support for you.

System Status and Service Updates

Keeping you informed and up-to-date on the status of your systems and service program. This includes providing regular updates on any issues or incidents, as well as proactively communicating any updates/changes to your service program.

Client Business Review

During these reviews, our team will work closely with you to understand your specific needs and goals, and to identify any areas where we can improve our services to better meet your needs.

Scheduled Reports

Scheduled reports that give you an overview of usage statistics, room capacity, platform usage, and failure rates. We review the data, identify patterns, and co-create a plan for continued success and growth.

We're certified in leading AV technology hardware and software


Featured Insights

Be Proactive with Remote Support Solutions

Being proactive about maintaining the health of your workplace technology is critical for a successful hybrid meeting experience. With Remote Solutions from ET Group, our team of certified professionals have got your back.

Selected Clients


"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."

"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."

"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."

“The Innovation Labs got us so excited about the possibilities for our new company direction with regards to our spaces, our technology, and how it interconnects with our people.”

Start your hybrid journey with a complimentary consultation.

Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.