What is a Program Manager?
Our Program Managers provide a dedicated point of contact for all of your support needs. They will work closely with you to ensure that your support program is tailored to your specific needs, onboard you to your support program, keep you up to date on the status of your systems and service program, document and communicate the support process, and provide scheduled reports and trend analysis on all the support services you are subscribed to.
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Client Onboarding
Conducting an onboarding health check to establish the technology baseline and providing a overview of our team and resources available. Our goal is to ensure a seamless transition and successful long-term support for you.

System Status and Service Updates
Keeping you informed and up-to-date on the status of your systems and service program. This includes providing regular updates on any issues or incidents, as well as proactively communicating any updates/changes to your service program.

Client Business Review
During these reviews, our team will work closely with you to understand your specific needs and goals, and to identify any areas where we can improve our services to better meet your needs.

Scheduled Reports
Scheduled reports that give you an overview of usage statistics, room capacity, platform usage, and failure rates. We review the data, identify patterns, and co-create a plan for continued success and growth.

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Be Proactive with Remote Support Solutions
Being proactive about maintaining the health of your workplace technology is critical for a successful hybrid meeting experience. With Remote Solutions from ET Group, our team of certified professionals have got your back.
Start your hybrid journey with a complimentary consultation.
Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.