What Type of Space Do You Need for the Workplace?
Your Connected Path to the Future
We recently completed a consulting engagement to align the UC technology and room systems technology of a large organization. Strategically, we delivered a comprehensive roadmap to align their diverse technologies and move them forward with a cohesive UC&C framework. This in turn would set them up for significant opportunities to capture long term ROI from operational, procedural and strategic sources.
And then, they had a re-organization.
New Challenges Arising From a Re-Org
All of a sudden, the new Executive in charge of IT Infrastructure had a lot on his plate and the execution of the UC&C Roadmap was just a small piece.
The client didn’t have time to:
- Absorb the material
- Review the recommendations or
- Understand the roadmap and the strategic impact it could have on his organization.
Immediate operational decisions were required that impacted the long term UC&C direction. And he didn’t have time to build a relationship of trust with the consultants that had laid out the future roadmap for the organization.
Saving Your Way Into the Future?
Like all of us who are faced with making decisions constrained by limited time and looming deadlines, he had to rely on what he knew.
He started to eliminate strategic elements of the technology for the Room System standards because he didn’t understand why they were required or how they fit in. He thought he knew what was important, because he’s been in IT for 25+ years.
With the challenges in front of him, he planned to “save” his way into the future.
Over the last dozen years, often the business method of coping with change is to cut expenses. This is especially true in large organizations where a change in direction is slow to take effect. Cutting expenses on the other hand is quick to put in place.
But this is a slippery slope that’s hard to get off once you’re on it and it certainly won’t put your organization on the path to innovation and “Blue Oceans”.
Macro Market Trends
There are two current macro trends that I feel historians will look back at and use to define our time in history.
- The pace of change has gone exponential. We are at an inflection point in the rate of change and the impact is profound. You have to innovate to keep up with, let alone stay ahead of the inevitable – change. Gary Hamel has done some compelling work showing why we can’t do things the way we used to.
- The end of the Industrial Age and the beginning of the Connection Economy. Seth Godin writes about this. This shift is having a profound impact on businesses as things change.
ET Group helps organizations become more connected so they can better collaborate and innovate.
To do this effectively requires an understanding of how different disciplines or business offerings interact and come together as the nature of how we work changes.
The Workplace Of The Future
Meeting rooms are where workspace and technology really come together. Room systems must be effective places to meet where both the physical and virtual world intersect seamlessly. They must contain the right mix of conferencing technologies to enable the required level of collaboration and this will naturally lead to innovation.
The figure on the right shows the different disciplines that have always been separate, yet related and are now critically connected.
As the world changes, how is your business space requirements changing? After people costs, space costs are often the second most significant operational cost requirements of a business.
- How much space do you need?
- How will your space change?
- How can technology enable operational savings, productivity and strategic innovation?
Note: The importance of organizational culture and the need to focus on users and adoption for any significant change you introduce to your organization is not being discounted. This is a fundamental requirement.
Rethink Your Collaboration Workspace
We created this Infographic that highlights some interesting stats about the changing nature of work and how companies are adapting by:
- Adding more “We Space”
- Moving to smaller more efficient spaces
- Supporting alternative work strategies
To do this effectively and enable people to remotely collaborate, your room systems technology must align with your workers personal technology or a UC&C strategy. Note that 72% of people STILL come into the office to collaborate.
This is true whether your organization has 3 or 3,000 meeting rooms.
Meeting rooms are a scarce resource. Meeting rooms are an important part of your organization’s collaborative capabilities.
Are your rooms ready to conduct business in the Connection Economy? We can help design the perfect space for hybrid work – contact us.
Why the Old Office Cubicle Just Doesn’t Cut it Anymore
Increasingly, organizations are asking ET Group about the importance of designing office space solutions that incorporates both the workspace and technology connection requirements of workers to accommodate personal and group meeting spaces in a variety of situations. More and more organizations are commenting that the old office cubicle farms just don’t cut it anymore. People need to be freed up to be able to work as easily in the cafeteria, a formal meeting space, their personal work space, or anywhere.
The ET Group and partner Mayhew & Associates, had the opportunity to demonstrate this new reality recently when we participated in Cisco’s annual customer event and showcase at the Toronto Congress Centre on May 16, 2012. The Toronto event is the largest of the Cisco Plus Canada Roadshow and attracted over 2000 technical and business decision-makers and influencers along with Cisco channel partners.
ET Group and Mayhew featured a booth in the Technology Showcase which combined purpose built, technology-enabled furniture along with video conferencing and white-boarding technology to simulate today’s office collaboration enhancing environments.
Why Cubicles Just Don’t Cut It.
- Furniture needs to be practical & functional for formal meetings as well as inviting and comfortable for impromptu gatherings.
- Space needs to be technology enabled to integrate naturally and quickly with technology solutions that connect users to their device of choice and then to connect over the internet with other workers wherever they are…seamlessly and quickly as a natural extension of the workers collaboration toolset.
- Collaboration technologies integrated into the space design and furniture need to provide an active workspace that immediately enables users to access their information, share it easily and robustly with others, whether they share the physical space or are connected virtually.
The resulting conversations of visitors at the show included concerns about the old style cube farms. People were enlightened to see that there are options out there for organizations who want to use space, furniture and technology to enhance the collaboration and productivity of the workforce.
One CEO at the show concurred with the negative impact of the “cube farm” and noted his particular challenge as a government funded organization, is that he can’t provide financial incentives to his staff, so providing an environment that is unique and the opposite of cubicle drudgery is what will attract and retain employees.
Other attendees noted that when you have the responsibility for representing many offices nationally, the need for creating collaborative environments cannot simply be addressed by adding technology or by re-configuring the office cubicle. Many companies struggle to understand the future of workspace in a holistic way.
Closing Thoughts on Cubicle Farms…
Many companies think that moving past the cube farm is expensive, time consuming and disruptive to their business but they are not seeing the big picture. Employees are not only asking for integrated design space, furniture and technology, but it is a key driver of change management strategies required to assist people in their transition to working in different, collaborative ways. Companies need to invest beyond the cube farm and provide integrated workspaces that allow all types of workers to connect and enjoy their work environments.
The world is rapidly changing and we have to adapt just as quickly. Our customers are looking for leadership in helping them think about and design the collaboration ecosystems that will take them successfully into the future. Unfortunately, or fortunately, the traditional office cubicle, will likely only be found in a museum, if you have any questions about our mission or our team feel free to contact us.