Our process puts people first and technology second
Our process allows us to design technology solutions for your organization by not only considering your technology needs and challenges, but also the critical workspaces and human elements that contribute to the user experience. This approach offers us the flexibility to think outside the box, dig deeper into problem-solving, and ultimately unlock the most value for your workplace transformation.
"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."
"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."
"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."
“The Innovation Labs got us so excited about the possibilities for our new company direction with regards to our spaces, our technology, and how it interconnects with our people.”
Check out our work!
Explore some innovative projects we've done for our valued clients — from upgraded boardrooms to exciting and interactive social spaces!
Experience our Award Winning Consulting ProcessWatch the Video
Different stakeholders bring different needs and expectations to a hybrid work environment. Our human-centered approach will surface challenges, use cases, and workflows to help define the desired user experiences.
- Develop Stakeholder Map
- Interviews and Observation
- Conduct Document Review
- Conduct Technology Analysis
In a facilitated meeting with key stakeholders, we will review the data and insights gathered, invite constructive discussion of all stakeholder perspectives, and ultimately gain alignment on priorities for the project.
- Summary of Findings
- Prepare a Hosted Deep Dive Session
- Host a Stakeholder Alignment Meeting
- Reach Alignment on Priorities
Conceptual Design & Prototypes
Using the insights on different stakeholders' needs as well as the alignment on priorities, we craft a conceptual design of potential solutions—a glimpse of what could be, a first taste, and a starting point that is specific enough to invite reflections.
- Build Key Use Cases and User Stories
- Match Technology to Key Priorities
- Build Prototypes
Testing & Iterating
Together we will refine the design by testing the conceptual design and prototypes in a co-creative manner. By experiencing different potential solutions you’ll gain clarity on which fit best and we’ll help further sharpen the understanding of your needs.
- Test Prototypes and Gather Feedback
- Reflect on Original Priorities
- Refine Conceptual Design
We will distill the refined conceptual design into specific plans, construction drawings, layouts, and material lists into a complete package that allows you to move forward with clear direction
- Develop Detailed Design
- Refine Budget Estimate
- Preset Final Design to Key Stakeholders
Can design thinking bring clarity to the hybrid work experience?
The hybrid workplace will stand or fall on the quality of the technology experience. Canada’s ET Group is using the principles of design thinking to make user experience central to the development process.
Featured ArticlesView all
How to Create a Hybrid Work Policy for Your Office
What should every hybrid work policy include, and how can you implement your policy once you have it? Read this guide from ET Group and learn all about the essentials we’ve used to help organizations of all kinds adjust to the realities of hybrid and remote work.
How Remote Workplace Analytics Can Improve Hybrid Meeting Rooms
ET Group supports our custom hybrid workplace technology with remote monitoring software and other analytics that provide critical data on the status of your setup. Learn how real-time monitoring of your meeting room technology can prevent problems like network disruptions and keep your team connected.
7 Remote Work Best Practices for Your Team to Try
Remote workplace analytics lets you solve connection problems, equipment failures, and incorrect settings in your hybrid meeting rooms—with minimal interruptions to your work. Find out how gathering data about this technology empowers you to offer your remote and in-person team members a more seamless meeting experience.
Why neither space nor tech can really solve hybrid meetings
One of the key challenges facing employers in the new world of work is to provide ‘digital equality’ in hybrid meetings so that everyone has the same high-quality experience irrespective of whether they have joined remotely or are attending in-person at the office. Too often, that’s not happening.