Consulting & Design

Our proven human-centered process puts people first and technology second, which brings to light different needs and real insights that enable tailored collaboration solutions.


Our process puts people first and technology second

Our process allows us to design technology solutions for your organization by not only considering your technology needs and challenges, but also the critical workspaces and human elements that contribute to the user experience. This approach offers us the flexibility to think outside the box, dig deeper into problem-solving, and ultimately unlock the most value for your workplace transformation.

Selected Clients


"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."

"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."

"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."

“The Innovation Labs got us so excited about the possibilities for our new company direction with regards to our spaces, our technology, and how it interconnects with our people.”

Featured Insights

Check out our work!

Explore some innovative projects we've done for our valued clients — from upgraded boardrooms to exciting and interactive social spaces!

Experience our Award Winning Consulting Process

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ET Group Team members in the Bespoke Space

Phase 01

Understanding Stakeholders

Different stakeholders bring different needs and expectations to a hybrid work environment. Our human-centered approach will surface challenges, use cases, and workflows to help define the desired user experiences.

  • Develop Stakeholder Map
  • Interviews and Observation
  • Conduct Document Review
  • Conduct Technology Analysis

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Phase 02

Aligning Priorities

In a facilitated meeting with key stakeholders, we will review the data and insights gathered, invite constructive discussion of all stakeholder perspectives, and ultimately gain alignment on priorities for the project.

  • Summary of Findings
  • Prepare a Hosted Deep Dive Session
  • Host a Stakeholder Alignment Meeting
  • Reach Alignment on Priorities

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Phase 03

Conceptual Design & Prototypes

Using the insights on different stakeholders' needs as well as the alignment on priorities, we craft a conceptual design of potential solutions—a glimpse of what could be, a first taste, and a starting point that is specific enough to invite reflections.

  • Build Key Use Cases and User Stories
  • Match Technology to Key Priorities
  • Build Prototypes

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Phase 04

Testing & Iterating

Together we will refine the design by testing the conceptual design and prototypes in a co-creative manner. By experiencing different potential solutions you’ll gain clarity on which fit best and we’ll help further sharpen the understanding of your needs.

  • Test Prototypes and Gather Feedback
  • Reflect on Original Priorities
  • Refine Conceptual Design

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Phase 05

Detailed Design

We will distill the refined conceptual design into specific plans, construction drawings, layouts, and material lists into a complete package that allows you to move forward with clear direction

  • Develop Detailed Design
  • Refine Budget Estimate
  • Preset Final Design to Key Stakeholders

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Can design thinking bring clarity to the hybrid work experience?

The hybrid workplace will stand or fall on the quality of the technology experience. Canada’s ET Group is using the principles of design thinking to make user experience central to the development process.

Featured Articles

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How to Create a Hybrid Work Policy for Your Office

What should every hybrid work policy include, and how can you implement your policy once you have it? Read this guide from ET Group and learn all about the essentials we’ve used to help organizations of all kinds adjust to the realities of hybrid and remote work.

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How Remote Workplace Analytics Can Improve Hybrid Meeting Rooms

ET Group supports our custom hybrid workplace technology with remote monitoring software and other analytics that provide critical data on the status of your setup. Learn how real-time monitoring of your meeting room technology can prevent problems like network disruptions and keep your team connected.

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6 tips for more inclusive hybrid & remote meetings

The traditional concept of meetings has undergone a significant transformation. The emergence of hybrid meetings - a blend of in-person and virtual interactions - has introduced a new paradigm in how teams communicate, collaborate, and innovate.

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7 Remote Work Best Practices for Your Team to Try

Remote workplace analytics lets you solve connection problems, equipment failures, and incorrect settings in your hybrid meeting rooms—with minimal interruptions to your work. Find out how gathering data about this technology empowers you to offer your remote and in-person team members a more seamless meeting experience.

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How to Keep Conference Rooms Secure in a Hybrid Work Environment

From phishing attacks to inadequately protected home networks, hybrid and remote workplaces face unique security challenges. Here’s how you can keep your conference rooms and the data that travels through them protected.

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Why neither space nor tech can really solve hybrid meetings

One of the key challenges facing employers in the new world of work is to provide ‘digital equality’ in hybrid meetings so that everyone has the same high-quality experience irrespective of whether they have joined remotely or are attending in-person at the office. Too often, that’s not happening.

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Start your hybrid journey with a complimentary consultation.

Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.

Book a Discovery Call