Our process puts people first and technology second
Our process allows us to design technology solutions for your organization by not only considering your technology needs and challenges, but also the critical workspaces and human elements that contribute to the user experience. This approach offers us the flexibility to think outside the box, dig deeper into problem-solving, and ultimately unlock the most value for your workplace transformation.
"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."
"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."
"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."
“The Innovation Labs got us so excited about the possibilities for our new company direction with regards to our spaces, our technology, and how it interconnects with our people.”
Check out our work!
Explore some innovative projects we've done for our valued clients — from upgraded boardrooms to exciting and interactive social spaces!
Experience our Award Winning Consulting ProcessWatch the Video
Different stakeholders bring different needs and expectations to a hybrid work environment. Our human-centered approach will surface challenges, use cases, and workflows to help define the desired user experiences.
- Develop Stakeholder Map
- Interviews and Observation
- Conduct Document Review
- Conduct Technology Analysis
In a facilitated meeting with key stakeholders, we will review the data and insights gathered, invite constructive discussion of all stakeholder perspectives, and ultimately gain alignment on priorities for the project.
- Summary of Findings
- Prepare a Hosted Deep Dive Session
- Host a Stakeholder Alignment Meeting
- Reach Alignment on Priorities
Conceptual Design & Prototypes
Using the insights on different stakeholders' needs as well as the alignment on priorities, we craft a conceptual design of potential solutions—a glimpse of what could be, a first taste, and a starting point that is specific enough to invite reflections.
- Build Key Use Cases and User Stories
- Match Technology to Key Priorities
- Build Prototypes
Testing & Iterating
Together we will refine the design by testing the conceptual design and prototypes in a co-creative manner. By experiencing different potential solutions you’ll gain clarity on which fit best and we’ll help further sharpen the understanding of your needs.
- Test Prototypes and Gather Feedback
- Reflect on Original Priorities
- Refine Conceptual Design
We will distill the refined conceptual design into specific plans, construction drawings, layouts, and material lists into a complete package that allows you to move forward with clear direction
- Develop Detailed Design
- Refine Budget Estimate
- Preset Final Design to Key Stakeholders
Can design thinking bring clarity to the hybrid work experience?
The hybrid workplace will stand or fall on the quality of the technology experience. Canada’s ET Group is using the principles of design thinking to make user experience central to the development process.
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Audio Visual Technology Adoption Starts with Better End User Training
Why aren’t people using your video conferencing technology—and what can you do to encourage them? Let our team at ET Group show you how providing the right end user training can give your team the confidence they need to make the most of your hybrid spaces and audio visual technology.
How Audio Visual Consulting Provides Key Support for Hybrid Environments
Human-centric audiovisual technology consulting keeps your investment practical and focuses on helping your organization reap all the benefits of the hybrid work model. Join ET Group to discover how you can leverage hybrid solutions to streamline your business.
Calculate the ROI For Your New Video Conferencing System
How much will a new video conferencing system cost your organization, and what kinds of savings can you expect by increasing productivity and eliminating travel expenses? Learn how to calculate the ROI for this technology here, with help from the hybrid workplace experts at ET Group.
6 Steps For Achieving Unified Communications & Collaboration
Learn to identify your organization’s needs, evaluate your options, and integrate the right technology into your hybrid workspace so you can enjoy the benefits of unified communications and collaboration (UCC). These six steps from ET Group’s hybrid work experts will set you up for success.
What Is Interoperability & Why Is It Essential for Effective Hybrid Workplaces?
Interoperability enables businesses to connect with each other and with customers when using different communication technologies—like Google Meet and Zoom. Here’s our in-depth guide on understanding this concept and applying it to your workplace to stay current.