Human-Centered

Technology Consulting & Design

Our proven human-centered process puts people first and technology second, which brings to light different needs and real insights that enable tailored collaboration solutions.

CONSULTING APPROACH

Our process puts people first and technology second

Our process allows us to design technology solutions for your organization by not only considering your technology needs and challenges, but also the critical workspaces and human elements that contribute to the user experience. This approach offers us the flexibility to think outside the box, dig deeper into problem-solving, and ultimately unlock the most value for your workplace transformation.

Selected Clients

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"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."

"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."

"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."

“The Innovation Labs got us so excited about the possibilities for our new company direction with regards to our spaces, our technology, and how it interconnects with our people.”

Featured Insights

Check out our work!

Explore some innovative projects we've done for our valued clients — from upgraded boardrooms to exciting and interactive social spaces!

Experience our Award Winning Consulting Process

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ET Group Team members in the Bespoke Space

Phase 01

Understanding Stakeholders

Different stakeholders bring different needs and expectations to a hybrid work environment. Our human-centered approach will surface challenges, use cases, and workflows to help define the desired user experiences.

  • Develop Stakeholder Map
  • Interviews and Observation
  • Conduct Document Review
  • Conduct Technology Analysis

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Phase 02

Aligning Priorities

In a facilitated meeting with key stakeholders, we will review the data and insights gathered, invite constructive discussion of all stakeholder perspectives, and ultimately gain alignment on priorities for the project.

  • Summary of Findings
  • Prepare a Hosted Deep Dive Session
  • Host a Stakeholder Alignment Meeting
  • Reach Alignment on Priorities

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Phase 03

Conceptual Design & Prototypes

Using the insights on different stakeholders' needs as well as the alignment on priorities, we craft a conceptual design of potential solutions—a glimpse of what could be, a first taste, and a starting point that is specific enough to invite reflections.

  • Build Key Use Cases and User Stories
  • Match Technology to Key Priorities
  • Build Prototypes

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Phase 04

Testing & Iterating

Together we will refine the design by testing the conceptual design and prototypes in a co-creative manner. By experiencing different potential solutions you’ll gain clarity on which fit best and we’ll help further sharpen the understanding of your needs.

  • Test Prototypes and Gather Feedback
  • Reflect on Original Priorities
  • Refine Conceptual Design

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Phase 05

Detailed Design

We will distill the refined conceptual design into specific plans, construction drawings, layouts, and material lists into a complete package that allows you to move forward with clear direction

  • Develop Detailed Design
  • Refine Budget Estimate
  • Preset Final Design to Key Stakeholders

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FEATURED INSIGHTS

Can design thinking bring clarity to the hybrid work experience?

The hybrid workplace will stand or fall on the quality of the technology experience. Canada’s ET Group is using the principles of design thinking to make user experience central to the development process.

Featured Articles

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The Benefits of Using Video Conferencing Technology in Courts & Correctional Facilities

Hybrid courtrooms, correctional video solutions, and the right technology support can all help the justice system serve people faster and more effectively. Here’s how ET Group uses these tools and others to improve access to justice while reducing operational costs.

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Audio Visual Technology Adoption Starts with Better End User Training

Why aren’t people using your video conferencing technology—and what can you do to encourage them? Let our team at ET Group show you how providing the right end user training can give your team the confidence they need to make the most of your hybrid spaces and audio visual technology.

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How Audio Visual Consulting Provides Key Support for Hybrid Environments

Human-centric audiovisual technology consulting keeps your investment practical and focuses on helping your organization reap all the benefits of the hybrid work model. Join ET Group to discover how you can leverage hybrid solutions to streamline your business.

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Calculate the ROI For Your New Video Conferencing System

How much will a new video conferencing system cost your organization, and what kinds of savings can you expect by increasing productivity and eliminating travel expenses? Learn how to calculate the ROI for this technology here, with help from the hybrid workplace experts at ET Group.

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6 Steps For Achieving Unified Communications & Collaboration

Learn to identify your organization’s needs, evaluate your options, and integrate the right technology into your hybrid workspace so you can enjoy the benefits of unified communications and collaboration (UCC). These six steps from ET Group’s hybrid work experts will set you up for success.

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What Is Interoperability & Why Is It Essential for Effective Hybrid Workplaces?

Interoperability enables businesses to connect with each other and with customers when using different communication technologies—like Google Meet and Zoom. Here’s our in-depth guide on understanding this concept and applying it to your workplace to stay current.

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Start your hybrid journey with a complimentary consultation.

Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.

Book a Discovery Call