Human-Centered

Technology Consulting & Design

Our proven human-centered process puts people first and technology second, which brings to light different needs and real insights that enable tailored collaboration solutions.

CONSULTING APPROACH

Our process puts people first and technology second

Our process allows us to design technology solutions for your organization by not only considering your technology needs and challenges, but also the critical workspaces and human elements that contribute to the user experience. This approach offers us the flexibility to think outside the box, dig deeper into problem-solving, and ultimately unlock the most value for your workplace transformation.

Selected Clients

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"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."

"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."

"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."

“The Innovation Labs got us so excited about the possibilities for our new company direction with regards to our spaces, our technology, and how it interconnects with our people.”

Featured Insights

Check out our work!

Explore some innovative projects we've done for our valued clients — from upgraded boardrooms to exciting and interactive social spaces!

Experience our Award Winning Consulting Process

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ET Group Team members in the Bespoke Space

Phase 01

Understanding Stakeholders

Different stakeholders bring different needs and expectations to a hybrid work environment. Our human-centered approach will surface challenges, use cases, and workflows to help define the desired user experiences.

  • Develop Stakeholder Map
  • Interviews and Observation
  • Conduct Document Review
  • Conduct Technology Analysis

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Phase 02

Aligning Priorities

In a facilitated meeting with key stakeholders, we will review the data and insights gathered, invite constructive discussion of all stakeholder perspectives, and ultimately gain alignment on priorities for the project.

  • Summary of Findings
  • Prepare a Hosted Deep Dive Session
  • Host a Stakeholder Alignment Meeting
  • Reach Alignment on Priorities

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Phase 03

Conceptual Design & Prototypes

Using the insights on different stakeholders' needs as well as the alignment on priorities, we craft a conceptual design of potential solutions—a glimpse of what could be, a first taste, and a starting point that is specific enough to invite reflections.

  • Build Key Use Cases and User Stories
  • Match Technology to Key Priorities
  • Build Prototypes

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Phase 04

Testing & Iterating

Together we will refine the design by testing the conceptual design and prototypes in a co-creative manner. By experiencing different potential solutions you’ll gain clarity on which fit best and we’ll help further sharpen the understanding of your needs.

  • Test Prototypes and Gather Feedback
  • Reflect on Original Priorities
  • Refine Conceptual Design

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Phase 05

Detailed Design

We will distill the refined conceptual design into specific plans, construction drawings, layouts, and material lists into a complete package that allows you to move forward with clear direction

  • Develop Detailed Design
  • Refine Budget Estimate
  • Preset Final Design to Key Stakeholders

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FEATURED INSIGHTS

Report: The Power of Insights in Shaping Hybrid Work

The insights we’ve uncovered reveal real technology challenges that many hybrid organizations are facing today, and the underlying reasons they may be happening. Learn how you can identify and solve your own hybrid technology challenges with Workplace Insights from ET Group.

Featured Articles

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How to Attract & Retain a Hybrid or Distributed Workforce

Effective hybrid workplaces depend on personnel who are comfortable with the required technology and culture. Here’s how you can attract and retain talent for your distributed workforce, from the team of hybrid work specialists at ET Group.

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Making hybrid happen: six principles for technology integration

Many companies have adopted new technologies to support hybrid collaboration without alignment to strategic intent. ET Group proposes six principles to support a more integrated approach.

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How to Make Corporate Real Estate Decisions for a Hybrid Workforce: Best Practices & More

Making smart corporate real estate decisions looks different in the age of the hybrid workforce. Let ET Group show you how to create a plan that maximizes your use of business spaces and audio visual technology.

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Essential Hybrid Workplace Technology to Support Your IT Staff in 2024

Your IT staff needs access to the right information and outside support to keep your modern tech stack efficient and secure. Here’s why to invest in and why, from the hybrid workplace specialists at ET Group.

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5 Reasons to Optimize Your Business Meeting Space with Workplace Analytics

Your business meeting spaces are more productive and valuable when you can see how they’re being used and make strategic decisions accordingly. Let ET Group give you 5 reasons to use workplace analytics to optimize these critical environments.

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Workplace Occupancy Metrics That Can Help You Better Optimize a Business Meeting Space

Making modern business spaces efficient in the age of hybrid and remote work means looking at key occupancy metrics. Here’s how peak occupancy times, room utilization rates, and other information can help you avoid losing money to underutilized facilities and get the highest ROI from your meeting room technology.

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Start your hybrid journey with a complimentary consultation.

Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.

Book a Discovery Call