Collaboration Technology

AV Managed Services vs. AV Support: What’s The Difference?

Summary: AV managed services and on-demand AV support aren’t the same. Managed services come with both proactive and reactive monitoring, maintenance, and updates. Providers use remote management tools to detect, diagnose, and fix issues before they can cause disruptions and charge a predictable monthly rate that may also cover 24/7 support and strategic guidance to […]

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How to Enable Multi-Platform Meetings with Interoperability (and Other Modern Technology Challenges)

Summary:  80% of enterprises today use at least two collaboration platforms everyday Shortened product cycles make it harder to proactively strategize your workplace technology Solutions that provide interoperability are a simple but effective way to enable multi-platform workflows and combat AV challenges  ET Group can help you determine the best interoperability approach for your business […]

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AV Lifecycle Management: What to Do When Video Conferencing Devices Reach End of Life

Summary Technology is developing and evolving at a much faster rate than ever before, reducing the average device lifespan from 8-12 years to only 3-5. Businesses need to start thinking about their AV the same way they think about IT — as a whole system of parts that work together, not separate components. When a […]

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How Interactive AV Technology Can Make Ottawa (& Other Cities in Canada) More Efficient

Summary: Interactive AV technology helps public services in Ottawa and other major cities in Canada work more efficiently, improves accessibility in public spaces, and increases civic engagement. Command and control centers keep people safe, while virtual town halls and digital wayfinding reduce wait times, streamline services, and support bilingual and accessible communication. AI-enabled video conferencing […]

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What Is a Huddle Room & How Many Does Your Business Need?

Summary: A huddle room is a small meeting space designed to host short, impromptu meetings between 2 and 6 people at a time. Plan to have at least one huddle room for every six to 12 on-site employees, and keep the layout clean, simple, and organized. Install AV essentials like compact cameras, speakers, microphones, or […]

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How Much Does Digital Signage Cost (& Why Does Your Business Need It)?

How Much Does Digital Signage Cost (& Why Does Your Business Need It)? Summary: Digital signs help you communicate, advertise, inform, and entertain people. A complete system includes display(s), media player(s), a CMS, a DMS, the network, and the content itself. Costs for digital signage vary widely depending on complexity and scope. You can expect […]

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5 Ways Managed IT Help Desk Services Support Your AV Infrastructure

Summary: Managed IT help desk services can support AV infrastructure by resolving common issues faster and giving employees consistent, reliable access to certified experts at all hours. Most managed providers also offer proactive monitoring, routine maintenance, and fixed monthly pricing that stabilizes long-term costs. 5 Ways Managed IT Help Desk Services Support Your AV Infrastructure […]

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Your Next AV Installation Should Include an Interactive Whiteboard: Here’s Why

Your Next AV Installation Should Include an Interactive Whiteboard: Here’s Why Summary: Interactive whiteboards make meetings more dynamic and effective. They come in a broad range of sizes and styles to suit almost any room or use case. Whiteboards make presentations livelier, boost engagement, lead to more data-driven decisions, and cut down on costly mistakes. […]

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The Most Common AV Problems Toronto Businesses Face

The Most Common AV Problems Toronto Businesses Face Summary: Toronto’s finance, real estate, government, energy, food manufacturing, education, and healthcare sectors rely on AV daily. Custom AV design makes it possible to develop solutions around special industry needs without sacrificing user experiences. Common examples of AV issues include drops, poor mic pickup, failed room presets, […]

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Charting the Future of UCC: Key Takeaways from Enterprise Connect 2025

Charting the Future of UCC: Key Takeaways from Enterprise Connect 2025 In March, we sent our trusty team member David Kerr down to Florida to soak up the sun and gather intel about what’s happening in the Unified Communications and Collaboration space in 2025 at Enterprise Connect.  And he certainly delivered. After attending many exciting […]

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