The Benefits of Using Video Conferencing Technology in Courts & Correctional Facilities

Posted by ET Group on February 26, 2024



The Benefits of Using Video Conferencing Technology in Courts & Correctional Facilities

As courtrooms and correctional facilities throughout North America face an increasing backlog in the number of cases completed and challenges related to inmate quality of life, video conferencing technology has profound potential to improve the efficiency of our justice system—from remote hearings to video visitation, telehealth, and the delivery of remote educational programs for inmates.

ET Group Justice Solutions are designed to improve both the efficiency with which these important institutions function and the experience of all people connected to them. Below, we explore five of the most important benefits video conferencing technology provides in this context.

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Transforming & Innovating Technology Infrastructure

Courtroom technology began to expand significantly throughout North America following the outbreak of the COVID-19 pandemic. In the United States, various groups including the Conference of Chief Justices (CCJ) and the Conference of State Court Administrators (COSCA) requested that courts use technology to improve communication for litigants during hearings.

According to the Pew Charitable Trusts, the adoption of this technology was unprecedented in both size and scale. Specifically, video conferencing was cited as an effective way to move hearings online, thereby resolving many cases that would otherwise have been delayed.

Technology that Supports Equality

Following the pandemic, it became clear that while this technology had obvious and exciting implications, it also created certain difficulties—specifically, for people with disabilities, limited English proficiency, or no access to high-speed internet. Many courts have since mandated that the use of video conferencing technology in courtrooms must “ensure principles of due process, procedural fairness, transparency, and equal access are satisfied when adopting new technologies.”

This evidence points to an urgent and ongoing need to modernize courtrooms—not only in North America but around the world. Our focus at ET Group is to promote, standardize, and simplify the virtual infrastructure that makes these kinds of efficiencies possible.

Increasing Access to Justice

One of the easiest ways to measure the success of new technology is to look at the material benefits it provides for the people who use it. That philosophy, which is at the heart of our hybrid workplace solutions for enterprise organizations, applies just as much to the technology we develop and implement for courts and correctional facilities.

At ET Group, we believe that justice is only served when it’s served equally. Here are some of the ways in which our video conferencing technology is designed to benefit litigants, inmates, and the people connected to them:

Reducing Operational Costs

Improving the efficiency of courts and correctional facilities does more than save time—it also saves money. For governments and private organizations that administer these facilities, this makes resources available to allocate towards other services and quality of life improvements. Here’s how:

Improving Service Delivery

Standardizing the video conferencing tech used across the justice system reduces the potential for compatibility issues and ensures important information is not lost while improving user experience and delivering faster results. Our solutions focus on improving service in the following ways:

Increasing Safety

Ultimately, the justice system exists to provide security for people—so any video conferencing technology used in courtrooms or correctional facilities must make safety a top priority. This concept applies equally to two vital areas:

Bringing Justice into Focus for the Modern Era

Video conferencing technology is already fundamentally transforming the way justice is administered in modern courtrooms and correctional facilities. Using this technology to its full potential requires a standardized approach that prioritizes increased access, cost-efficient technology, and a focus on service and safety.

Learn more about our HybridCourts™ and correctional video solutions by contacting ET Group Justice Solutions and speaking with an audio visual expert who can walk you through the best ways to use these tools for your organization. With our help, justice can be faster, more efficient, and available to a wider number of people than ever before.

Frequently Asked Questions about Video Conferencing Technology in Courtrooms & Correctional Facilities

Who benefits most from hybrid and virtual courtroom technology?

Hybrid courtroom technology benefits the people who administer justice and the people who rely on them. Here are a few examples:

What activities can correctional video technology support?

Our video conferencing systems for correctional facilities make the following activities safer, more cost-effective, and easier to coordinate:

What correctional video systems does ET Group offer?

Our video conferencing hardware for correctional facilities includes a few different options:

SecureMobile (For Cisco Webex Room Kit): Perfect for flexible, open spaces where equipment needs to be moved frequently. Offers mobility with lockable wheels and handles, along with secure and clear audio-visual capabilities.

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