Organisation
Financial Client
Emplacements
Global
Marché
Services financiers
Solutions
Boardrooms, Classrooms, Training Rooms, Control Centres, Courtrooms, Huddle Spaces
Delivering Immediate AV Support for Critical Environments
The MRT team functions as an extension of the client’s IT department—ingrained in how the organization works and relied upon daily. Dedicated onsite technicians handle everything from resolving end-user requests and complaints to performing preventative health checks and supporting high-stakes meetings. By combining this with Vyopta monitoring for real-time alerts on room usage, occupancy, device health, and call quality, the team helps the client detect issues early, reduce downtime, and make data-driven decisions about how to manage and optimize their spaces.
EN SAVOIR PLUS
What We Did for a Leading Financial Client
Deployed a Dedicated AV Team
Embedded onsite technicians who support executive boardrooms, classrooms, huddle spaces, courtrooms, and mission-critical control centres.
Resolved Issues Instantly
Performed daily checks, preventative maintenance, and real-time troubleshooting—achieving an 87% first-call resolution rate.
Supported 135+ Rooms Globally
Provided continuous onsite and remote support across Toronto (69 rooms), London (29 rooms), and additional global sites (48 rooms).
Extended IT Capacity
Relieved the client’s IT team from AV-related requests and troubleshooting, allowing them to focus on strategic priorities.
Maintained Detailed System Documentation
Created and updated CAD drawings and system schematics to ensure every room followed consistent design and deployment standards across global sites.
Data-Driven Insights with Vyopta
Leveraged Vyopta analytics to monitor system health and usage trends, driving smarter room optimization decisions.
Sustained Partnership
The client continues to renew this service year after year, recognizing the MRT team as critical to reliable collaboration and business continuity.
Service vedette
Technicien en salle de réunion
Ce professionnel du service est une ressource technique à temps plein sur place pour soulager l’environnement interne AV-charge de travail liée à votre équipe TI.
