Support Solutions
Meeting Room Technician
What is a Meeting Room Technician?
Your Dedicated Meeting Room Technician is a full-time, onsite technical resource. This service professional plays a critical role in being involved in your spaces, tools, and culture. This service is ideal for clients with many rooms or critical spaces, as it greatly reduces mean time to resolution and relieves the internal AV-related workload from your IT team.
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Incident and Service Request Response
Your Meeting Room Technician provides fast and efficient assistance in resolving any issues you may encounter with your audiovisual systems and equipment, leveraging both ET Group and your databases for optimal resolution time.
Incident Escalation
We ensure that any incidents are handled efficiently by escalating them to our skilled field service technicians and facilitating an onsite response when advanced troubleshooting and engineering support is required.
Hands-on Support
Your Meeting Room Technician delivers in-person, hands-on support to your designated users for key meetings and events. This ensures a seamless meeting experience by having a dedicated technician onsite to assist with any technical issues.
Routine Inspections
We conduct routine inspections of meeting rooms to ensure they are ready for use, ensuring that all equipment is functional and any necessary adjustments are made before the start of each meeting or event.
Featured Insights
7 Most Common Problems in an IT Work Environment & How to Fix Them
From compatibility problems across different services to team members who may not all be on the same page about how to use your setup, there are many IT problems that can plague you unless you approach them proactively.
"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."
"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."
"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."
“The Innovation Labs got us so excited about the possibilities for our new company direction with regards to our spaces, our technology, and how it interconnects with our people.”
Start your hybrid journey with a complimentary consultation.
Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.