Remote Support Solutions
Remote Solutions
Being proactive about maintaining the health of your workplace technology is critical for a successful hybrid meeting experience. Our team of certified professionals have got your back. Remote Support Solutions from ET Group is an Remote Monitoring and Management (RMM) service that actively monitors, tests, and analyzes your network to minimize system downtime, and resolve system issues quickly with minimal interference.
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What does it mean to be Proactive?
When issues in our technology system arise, our first instinct is usually to call IT or the Customer Service desk for assistance after the incident has already happened. However, this approach can be time consuming and costly. You can avoid wasting time and money by taking a proactive approach to supporting your workplace technology with.
What does it mean to be Proactive?
When you take a reactive approach to errors in your technology system, it’s oftentimes too late.
Picture this:
You have a very important meeting that starts at 11:00am. Five minutes into the meeting, you experience a technology error which forces everyone to stop and try to solve the problem. By the time you’ve called in a technician, everyone has lost time, focus, and patience, forcing you to reschedule the meeting anyway.
This is not an ideal situation, but it is extremely common.
Taking a proactive approach can help you avoid this scenario.
With Remote Support Solutions, our RMM team is alerted to any technology errors or failures early, through monitoring alerts or during frequent automated room testing. Our program provides us the room, device, and function that is causing the issue, so we can diagnose the problem accurately. This allows us to take immediate action, and solve the problem before you’ve even had your morning coffee, and your 11:00am meeting is seamless and productive.
Remote Monitoring
We actively monitor the state of each device in your technology system, detecting and diagnosing incidents in real-time and immediately alerting our team to take action.
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Automated Room Testing
Automated Room Testing ensures that your meeting rooms are always in working order, and ready for you to join your meetings with minimal setup required.
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Workplace Insights
We analyze the usage of your rooms, platforms, and overall health of your system to help you gain deeper insights about what you and your team really need.
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Watch how we support your workspaces
When you work in a hybrid environment, you want people to feel engaged and productive from wherever they’re working. When you’re faced with technical difficulties, it’s easy to lose out on the positive experience that technology can deliver. That’s why maintaining the health of your meeting spaces is critical to keeping your team connected.
Start your hybrid journey with a complimentary consultation.
Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.