Preventative Maintenance

Proactive AV maintenance that extends performance and prevents disruption

Trusted by Leading Companies

AV Maintenance Challenges in Real Work Environments

Meeting room technology requires ongoing attention to stay reliable. When maintenance is reactive rather than proactive, small issues compound into disruptions that cost more to fix and take longer to resolve. Here are the most common gaps organizations experience without a structured maintenance program:
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Failures from Undetected Issues

Devices degrade, firmware falls behind, and connections get disrupted over time. Without regular inspections, these conditions go unnoticed until something fails, often at the worst possible time.

Firmware and Software That Falls Out of Date

Out-of-date firmware creates compatibility issues, security vulnerabilities, and unpredictable behavior. Without a regular update cadence, the gap between current platform versions and installed devices grows quietly until it becomes a liability.

No Visibility Into System Health Across Multiple Rooms

Organizations with multiple meeting spaces often lack a centralized picture of which rooms are consistently performing and which have developing issues. Without structured reporting, maintenance decisions are driven by complaints rather than data.

AV Maintenance Competing With IT Priorities

Internal IT teams are focused on broader business systems. AV-specific maintenance falls outside their primary scope and often gets deferred until it falls behind schedule and creates gaps.

Unclear Records and Future Plans

Without documented maintenance history, it's difficult to plan future investments, make warranty claims, or understand whether a recurring issue has been addressed before. Informal knowledge is rarely actionable.

Maintenance: More Cost Effective than Repair and Less Disruptive Than Downtime

A structured preventative maintenance program keeps your AV environment in the condition needed to perform reliably, day in and day out. ET Group's certified technicians conduct regular on-site assessments of your meeting spaces, identify risks before they become failures, and provide clear documentation of findings and recommended next steps so you stay ahead of issues instead of responding to them.

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What Our Preventative Maintenance Services Deliver

Structured, certified AV maintenance that protects performance, extends the life of your technology, and informs smarter investment decisions.

Thorough Assessments by Certified Technicians

Our Service Technicians conduct structured assessments of your meeting room technology, working through a comprehensive checklist that covers device health, meeting functionality, connectivity, and physical condition.

Firmware, Software, and Platform Currency

We verify that your hardware, software, firmware, and platform licenses are current and fully functional. This prevents compatibility issues and security gaps that accumulate when updates are deferred.

Issues Identified and Addressed Early

Maintenance visits surface problems while they're still minor. Issues that can be resolved onsite are handled during the visit; those requiring additional parts or planning are documented with clear recommended next steps.

Detailed Post-Visit Reporting

Every maintenance visit concludes with a written report summarizing what was tested, what was found, what was resolved, and what we recommend next. This keeps your team informed and gives you a clear record to support future planning.

Regular Reminders and Scheduling Support

We proactively reach out to schedule your annual visit so maintenance is never overlooked during busy periods.

A Foundation for Smarter Technology Investments

Maintenance findings inform lifecycle decisions. Knowing which devices are approaching end of life, which rooms need attention, and where performance is degrading helps you plan technology investments strategically.

What You Get from Our Preventative Maintenance Services

  • Regular onsite assessments

  • Functionality testing across workflows

  • Firmware, software, and license updates

  • Physical inspection and general cleanup

  • Detailed post-visit reports

  • Regular scheduling reminders and coordination

Extending the Life of Your AV Technology in Critical Spaces

Our preventative maintenance services help ensure seamless communication and collaboration for teams in a wide variety of work environments.

Boardrooms

Conference Rooms

Huddle Spaces

Training Rooms

Multi-Purpose & Break Rooms

Classrooms & Learning Spaces

Open Collaboration Spaces

Courtrooms

Command & Control Rooms

How Preventative Maintenance Works

Here’s an overview of what happens when you work with ET Group for Preventative Maintenance
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Regular Scheduling & Pre-Visit Coordination

ET Group sends a scheduling reminder ahead of your annual maintenance window. We coordinate timing with your team to minimize disruption and confirm which spaces will be assessed during the visit.

Structured Onsite Assessment

Our Service Technician works through a structured checklist across your meeting spaces: validating core meeting functions, checking device health and connectivity, confirming room settings, and identifying any physical or performance concerns.

Immediate Issue Resolution

Issues that can be resolved during the visit are addressed onsite so your rooms leave the visit in better condition than we found them.

Issue Documentation & Escalation Path

Issues requiring parts, additional time, or broader remediation are documented clearly with recommended next steps. You receive a straightforward path forward and a quote for any additional expenses.

Detailed Post-Visit Report

A written summary is provided after every visit, covering what was assessed, what was found, what was resolved, and what we recommend for the future. This report supports planning, procurement, and lifecycle decisions.

Ongoing Managed Support

Preventative maintenance is one part of a broader support program. If your environment would benefit from remote monitoring, Help Desk coverage, or onsite support in between annual visits, ET Group can connect the right services around your needs.

Preventative Maintenance as Part of a Longer-Term AV Strategy

Every single visit by an AV expert is valuable, but preventative maintenance is most effective as part of an ongoing support relationship. ET Group's maintenance program is complemented by our remote monitoring, Help Desk, and onsite support options to provide consistent coverage for your AV environment by a long-term partner who understands your organizational needs.

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Preventative Maintenance Services

Frequently Asked Questions

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What happens onsite during my preventative maintenance visit?

Your ET Group Service Technician works through a structured checklist across your meeting spaces and AV technology. That typically involves validating core meeting functions (audio, video, controls, settings), checking device status and connectivity, confirming expected room usage, and addressing obvious performance issues while onsite where possible.

What happens if the technician finds issues that can’t be fully resolved during the visit?

If an issue requires parts, additional time, or a larger change, it’s documented clearly with recommended next steps. This provides you with a straightforward path forward instead of leaving problems unresolved or forcing your team to piece together a solution on your own.

When can I schedule my complimentary preventative maintenance visit?

Anytime during regular business hours. ET Group’s onsite technicians are positioned coast-to-coast across Canada to ensure efficient onsite support for our partners in local time zones.

Do ET Group technicians support the major meeting platforms and AV hardware brands?

Yes. Your onsite support is delivered by dedicated Service Technicians trained and certified across leading software platforms and AV hardware ecosystems. We send professionals who understand the holistic needs of your AV environment to ensure that issues are diagnosed accurately and resolved efficiently.

What professional certifications do ET Group’s technicians have?

Our AV support team members are fully certified in all major hardware and software programs to ensure a complete understanding of your technology ecosystem, including diagnostic and repair needs.

Our certifications include:

  • Microsoft Teams
  • Zoom
  • Crestron
  • Cisco
  • Poly
  • Planar
  • Biamp
  • Extron
  • Pexip
  • Shure
  • SVXI
  • AMX by Harman
  • ClearOne
  • Jabra
  • Logitech

… and more.

Can’t my in-house IT team maintain my meeting room technology?

AV experts aren’t made overnight. Your IT team is already focused on core systems, and managing meeting room technology, platforms, and device updates quickly becomes a full-time job. We handle the ongoing complexity – platform changes, device compatibility, vendor escalations, and support—so your team doesn’t have to. When issues arise, we respond quickly and keep your rooms running without disruption.

Work With an AV Partner You Can Rely On

Book your discovery call today and let an expert from ET Group show you how an expert AV support can help your organization embrace the benefits of a truly hybrid workplace.