Support Solutions
Onsite Support
What is Onsite Support?
Our Onsite Support provides dedicated, in-person assistance for incident resolution. Our team of Service Technicians are trained and certified in the technologies we support and are focused on efficient problem-solving. When an incident occurs, a Service Technician will be dispatched to your location during business hours, prepared and briefed on the ticket and room history.
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Onsite Service
Technicians are able to perform a variety of services , including but not limited to: troubleshooting, resolving issues, hardware exchange, firmware updates, programming, and preventative maintenance.
Incident Tracking
All dispatch, onsite activities and incident resolutions are tracked in our incident management system and reviewed by a Program Manager to ensure complete client satisfaction.
Certified Technicians
Our team consists of dedicated audiovisual Service Technicians trained and certified to support industry leading software and hardware platforms.
After-Hours Support
We work within your schedule with after-hours service (outside of regular business hours), with additional fees applying.
Reporting
Get a clear picture of how your rooms are being used, including the top utilized rooms, monthly utilization, and room counts. This information can help you optimize your meeting room usage and make informed decisions about your needs.
Featured Insights
Report: The Power of Insights in Shaping Hybrid Work
The insights we’ve uncovered reveal real technology challenges that many hybrid organizations are facing today, and the underlying reasons they may be happening. Learn how you can identify and solve your own hybrid technology challenges with Workplace Insights from ET Group.
"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."
"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."
"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."
“The Innovation Labs got us so excited about the possibilities for our new company direction with regards to our spaces, our technology, and how it interconnects with our people.”
Start your hybrid journey with a complimentary consultation.
Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.