Support Solutions

Onsite Support

What is Onsite Support?

Our Onsite Support provides dedicated, in-person assistance for incident resolution. Our team of Service Technicians are trained and certified in the technologies we support and are focused on efficient problem-solving. When an incident occurs, a Service Technician will be dispatched to your location during business hours, prepared and briefed on the ticket and room history.

Book a Consultation
  • Licensed to fix

    Our service technicians are trained and certified to work with the leading AV Technology software and hardware platforms.

  • Always prepared

    Technicians are fully briefed on your troubleshooting, usage and ticket history before arriving at your location, so we can get right to work and solve your problem quickly.

  • Full service

    Our highly skilled technicians can do it all from troubleshooting, to exchanging hardware, and even preventing future incidents from happening.

What's Included?

Book a Consultation

Onsite Service

Technicians are able to perform a variety of services , including but not limited to: troubleshooting, resolving issues, hardware exchange, firmware updates, programming, and preventative maintenance.

Incident Tracking

All dispatch, onsite activities and incident resolutions are tracked in our incident management system and reviewed by a Program Manager to ensure complete client satisfaction.

Certified Technicians

Our team consists of dedicated audiovisual Service Technicians trained and certified to support industry leading software and hardware platforms.

After-Hours Support

We work within your schedule with after-hours service (outside of regular business hours), with additional fees applying.


Get a clear picture of how your rooms are being used, including the top utilized rooms, monthly utilization, and room counts. This information can help you optimize your meeting room usage and make informed decisions about your needs.

We're certified in leading AV technology hardware and software


Featured Insights

Report: The Power of Insights in Shaping Hybrid Work

The insights we’ve uncovered reveal real technology challenges that many hybrid organizations are facing today, and the underlying reasons they may be happening. Learn how you can identify and solve your own hybrid technology challenges with Workplace Insights from ET Group.

Selected Clients


"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."

"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."

"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."

“The Innovation Labs got us so excited about the possibilities for our new company direction with regards to our spaces, our technology, and how it interconnects with our people.”

Start your hybrid journey with a complimentary consultation.

Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.