Support Solutions

Meeting Room Technician

A dedicated resource for the maintenance and management of your AV technology

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Your Personal In-House Meeting Room Technology Expert

Your Dedicated Meeting Room Technician is a full-time, onsite technical resource for new and existing meeting rooms. This service professional plays a critical role in being involved in your spaces, tools, and culture. This service is ideal for clients with many rooms or critical spaces, as it greatly reduces mean time to resolution and relieves the internal AV-related workload from your IT team.

Supporting Canadian Businesses
  • Never wait for meeting room assistance

    Your Meeting Room Technician works onsite with your team, and is always available and prepared at a moment's notice to jump in and solve your technology issues.

  • Get expert support from certified AV professionals

    Have confidence knowing that your software and hardware platform support is in the hands of highly trained and certified AV technology experts.

  • Keep your IT team focused

    Let your Meeting Room Technician handle keeping your AV infrastructure online, so your IT team can continue to take care of your people and your business.

  • Increase your ROI on AV technology

    Our specialized AV technicians help you extend the lifecycle of your technology, improve your meeting start-time and reduce support costs so you can spend less and focus more.

Trusted Clients

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Supporting your business on a global scale

Experience Best in Class Support

Request a Meeting Room Technician

Certified Professionals

Our AV support team members are fully certified in all major hardware and software programs to ensure a complete understanding of your technology ecosystem, including diagnostic and repair needs.

Right at Home

Where you are, we are! Meeting Room Technicians are stationed on-site as a full-time resource to your team, no matter where you are in the world! They are dedicated to supporting your critical spaces, your meetings and your UC infrastructure every day.

Reducing IT Headaches

Your IT team is busy supporting your business needs, so when your meeting technology is experiencing disruptions, our AV experts are here to tackle them head on, reducing strain on your resources.

What's included with your Meeting Room Technician?

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Incident and Service Request Response

Fast and efficient assistance in resolving any issues you may encounter with your audiovisual systems and equipment.

Incident Escalation

Incidents are handled efficiently by facilitating an onsite response when advanced troubleshooting and engineering support is required.

Hands-On Meeting Support

In-person, hands-on support to your designated users for key meetings and events, ensuring a seamless meeting experience.

Routine Inspections

Routine inspections of meeting rooms to ensure they are ready for use, all equipment is functional and any necessary adjustments are made.

Your Dedicated Support Resource for Critical Meetings and Spaces

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Huddle & Small Meeting Spaces

Conference Rooms

Boardrooms

Workstations and Focus Spaces

Classrooms

Training Rooms

Command and Control Centres

Courtrooms and Correctional Facilities

Healthcare Centres

Featured Insights

7 Most Common Problems in an IT Work Environment & How to Fix Them

From compatibility problems across different services to team members who may not all be on the same page about how to use your setup, there are many IT problems that can plague you unless you approach them proactively.

We're certified in leading AV technology hardware and software

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Selected Clients

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"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."

"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."

"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."

“The Innovation Labs got us so excited about the possibilities for our new company direction with regards to our spaces, our technology, and how it interconnects with our people.”

Start your hybrid journey with a complimentary consultation.

Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.