Remote Monitoring & Management
Proactive real-time monitoring to remove friction from your meeting experience.
Trusted by Leading Companies
AV Monitoring Challenges in Real Work Environments
Proactive Monitoring Protects the Meeting Experience Before It Breaks Down
ET Group's Remote Monitoring & Management program provides continuous visibility into your AV technology and meeting spaces. When something goes wrong, our team receives an immediate alert with details on the location, room, and affected device. This allows us to diagnose the issue, command a remote reset, or prepare a Service Technician for dispatch before your users are impacted.
What Our Remote Monitoring Services Deliver
Real-Time Issue Detection
Our monitoring software detects problems as they occur and alerts our support team immediately with the context needed to act.
Accurate Remote Diagnosis
Alerts include location, device, and fault details that allow our team to diagnose the root cause accurately and choose the right response the first time instead of relying on guesswork.
Remote Device Resets & Restoration
For many common issues, our team can remotely command a device reset to restore normal operating performance without requiring onsite intervention or disrupting your users.
Faster Path to Onsite Support When Needed
When manual intervention is required, our monitoring data prepares the responding technician in advance so they arrive briefed, equipped, and ready to resolve the issue efficiently.
Incident Reporting & Pattern Identification
Every alert is documented in a detailed incident report. This data helps identify recurring issues, inform preventive action, and improve the overall reliability of your AV environment.
Maximum Uptime Across Your Critical Spaces
By catching issues early, resolving many remotely, and accelerating onsite response when needed, RMM keeps your meeting spaces and AV technology performing consistently.
What You Get from Our Remote Monitoring Services
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Continuous 24/7 monitoring
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Real-time alerts
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Remote diagnostics and device resets
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Coordinated onsite dispatch
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Detailed incident reports
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Trend analysis and recommendations
Monitoring & Managing Your Most Critical Spaces
Our RMM program supports seamless communication and collaboration for teams in a wide variety of work environments.
Boardrooms
Conference Rooms
Huddle Spaces
Training Rooms
Multi-Purpose & Break Rooms
Classrooms & Learning Spaces
Open Collaboration Spaces
Courtrooms
Command & Control Rooms
How Our Remote Monitoring Process Works
Remote Monitoring as Part of a Complete AV Support Model
Remote monitoring is most effective as part of a connected support ecosystem. ET Group's Help Desk, onsite support, preventive maintenance, and workplace analytics work alongside RMM to give your environment complete coverage: proactive where possible, responsive when needed, and continuously improving over time.
How does remote monitoring & management improve operational efficiency?
In-house IT and Customer Support teams are often busy and under-resourced, which limits their ability to catch issues before they occur. As a result, these teams often end up responding to incidents after they have occurred, which means your operations are already being impacted.
ET Group’s remote support team provides continuous oversight for your meeting spaces and AV technology. This level of visibility allows us to prevent many incidents before they disrupt your workflows while freeing up your internal resources to focus on their existing responsibilities.
Why is proactive maintenance better for AV solutions and meeting room technology?
Waiting until after an AV technology incident has occurred to call for assistance wastes precious time. The longer it takes to resolve the issue, the larger the disruption and the higher the potential cost.
Remote monitoring gives our expert support team real-time data on the health and status of your meeting spaces, allowing ET Group to detect potential issues before they cause disruptions. Our program identifies the room, device, and function that is causing the issue so we can diagnose the problem accurately and take appropriate action.
That means fewer interruptions, smoother workflows, and better ROI on your custom AV solutions.
How is an alert processed?
When our Remote Monitoring and Management software detects a problem on your network or devices, our team receives an immediate alert with details including the location, room, and affected device.
This information allows us to troubleshoot and diagnose the cause of the issue, command a remote reset to your equipment, or advise your team on what actions to take to restore normal functionality.
When will ET Group send a support technician to my location?
In the instance of a hardware issue, or if manual intervention is required, we send a Certified Service Technician at the earliest possible availability.
Our service techs are given the full diagnostic information and arrive prepared with the right knowledge and tools required to repair your technology in as little time as possible.
What information will my organization receive when ET Group detects an alert?
A detailed Incident Report will be provided to you every time an alert is received. This report will contain information pertaining to the cause, diagnosis, and resolution of your technology disruptions.
What happens after an incident is resolved?
Once our support team has resolved the issue that triggered the alert, the ticket is closed and you and your team can continue to communicate and collaborate productively. Business as usual!
Where is ET Group’s remote support team located?
Our support agents are located coast-to-coast across Canada in order to be central to our customers and provide real-time support across local timezones.
What professional certifications do ET Group’s technicians have?
Our AV support team members are fully certified in all major hardware and software programs to ensure a complete understanding of your technology ecosystem, including diagnostic and repair needs.
Our certifications include:
- Microsoft Teams
- Zoom
- Crestron
- Cisco
- Poly
- Planar
- Biamp
- Extron
- Pexip
- Shure
- SVXI
- AMX by Harman
- ClearOne
- Jabra
- Logitech
… and more.
Does Remote Monitoring require access to our network?
Yes, limited network access is required to deploy and manage Remote Monitoring. We do not access or view any private data. Our tools align with enterprise security standards (e.g., SOC 2, GDPR), and we support cloud, on-premises, or hybrid deployments based on your IT policies.
How quickly does Remote Monitoring detect issues?
Remote Monitoring reduces issue detection time from hours to minutes—typically identifying problems in under 3 minutes or less, so they can be resolved before impacting users.
