Service and Support

AV Lifecycle Management: What to Do When Video Conferencing Devices Reach End of Life

Summary Technology is developing and evolving at a much faster rate than ever before, reducing the average device lifespan from 8-12 years to only 3-5. Businesses need to start thinking about their AV the same way they think about IT — as a whole system of parts that work together, not separate components. When a […]

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Common AV Issues (And How to Prevent Them)

Common AV Issues (And How to Prevent Them) Summary: Most AV systems don’t fail overnight. They start with small, easy-to-ignore issues — the kind that don’t seem urgent in the moment, but show up again and again: A meeting starts 5 minutes late because audio isn’t connecting A room works perfectly… except in one location […]

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AV Managed Services vs. AV Support: What’s The Difference?

Summary: AV managed services and on-demand AV support aren’t the same. Managed services come with both proactive and reactive monitoring, maintenance, and updates. Providers use remote management tools to detect, diagnose, and fix issues before they can cause disruptions and charge a predictable monthly rate that may also cover 24/7 support and strategic guidance to […]

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AV Lifecycle Management: What to Do When Video Conferencing Devices Reach End of Life

Summary Technology is developing and evolving at a much faster rate than ever before, reducing the average device lifespan from 8-12 years to only 3-5. Businesses need to start thinking about their AV the same way they think about IT — as a whole system of parts that work together, not separate components. When a […]

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Remote Monitoring & Management Is Better than In-House IT for AV System Performance: Here’s Why

Summary:  Remote Monitoring & Management (RMM) is better for enhancing AV performance than in-house IT because it detects and resolves issues faster, improves uptime rates, and reduces maintenance costs. Most in-house IT departments are handling other tasks and cannot offer the same level of service as remote monitoring, which commonly includes 24/7 coverage with proactive […]

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5 Ways Managed IT Help Desk Services Support Your AV Infrastructure

Summary: Managed IT help desk services can support AV infrastructure by resolving common issues faster and giving employees consistent, reliable access to certified experts at all hours. Most managed providers also offer proactive monitoring, routine maintenance, and fixed monthly pricing that stabilizes long-term costs. 5 Ways Managed IT Help Desk Services Support Your AV Infrastructure […]

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Essential Hybrid Workplace Technology to Support Your IT Staff in 2024

Summary: Integrating advanced hybrid technologies supports IT staff by automating routine tasks such as room testing and remote monitoring. This can help your organization manage a decentralized network of endpoints and ensure more seamless audio-visual communication. End-user training enhances the adoption and efficient use of new technologies by both IT and general staff, reducing the […]

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5 Reasons to Optimize Your Business Meeting Space with Workplace Analytics

5 Reasons to Optimize Your Business Meeting Space with Workplace Analytics Collecting data about the way your business meeting spaces are used is essential for making sure they remain cost-efficient. The information gathered via workplace analytics empowers your organization to make strategic decisions about how you continue to invest in these spaces for optimal productivity […]

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Audio Visual Technology Adoption Starts with Better End User Training

Summary Effective AV tech adoption requires comprehensive end user training. The more value teams see in new technology and the more comfortable they feel using it, the more ROI your business will experience. The first step towards ensuring the adoption of new video conferencing technology is to understand your specific needs as an organization. This […]

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How to Test Zoom Before Meetings (& Other Virtual Platforms)

Key Points Running pre-meeting checks on video conferencing platforms like Zoom helps you test audio and video clarity, compatibility with devices, and avoid technical delays, ensuring a smoother virtual collaboration experience. Regularly update Zoom and use its test meeting feature to adjust audio and video settings as needed. Be sure to check the speaker and […]

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