Our expert techs are ready to #GeekSpeak
So far we’ve accomplished...
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1097
onsite service calls in 2021
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409
remote support calls in 2021
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139
preventative maintenance checks in 2021
Support focused on productivity
Optimize your meeting experience with best-in-class support capabilities.
Support Packages
Our flexible support packages are available to help maintain the health of all your meeting spaces.
Support Packages
Helpdesk
Our dedicated Helpdesk is available Monday to Friday 8am to 6pm EST via Telephone and Online. We provide first level troubleshooting and remote diagnostics before dispatching a technician to try and minimize the downtime of your system.
Remote Technical Diagnostics
Experience unlimited remote support with expert technicians to help diagnose, guide and – where possible –resolve your issues with equipment functionality.
Onsite Support
We dispatch an onsite technician within 1 Business Day of a reported incident when required. Our team consists of dedicated AV/VC service technicians trained and certified in the technologies we support.
Remote Monitoring
We offer proactive and comprehensive monitoring of the devices we support. This system also provides you with analytics about how your team works to help guide your organization’s future decisions.
Preventative Maintenance
On an annual basis, a technician is dispatched onsite to assess the health of your technology ecosystem. The preventative maintenance visit includes testing the complete functionality of your system. The technician will perform a general cleanup of the installation and ensure that all patches and fixes are applied.
Unified Communication Support
Unified Communication Support is available to you through our ticketing system categories, and all tickets will be routed to the proper resources for guidance.
Dedicated Service Advisor
We provide your team with a dedicated Service Advisor who will be responsible for all tickets and provides regular reports & trend analysis for your organization.
Reporting
Our Reporting feature reviews the number of incidents associated with a specific component of your system. We identify failure rates and ensure that impending failures are alerted and logged in our Health Check Services. We manage all of your incident reports from the initial request until closure.
Full-time Onsite Resource
We provide a full-time onsite technical resource hired by both your organization and ET Group.
Asset Lifecycle Management
We are dedicated to helping you manage the lifecycle of your equipment from product procurement to manufacturer returns and replacements —including early detection of warranty end dates and labor cost coverage for the servicing of faulty equipment.
Essentials | Pro | Enterprise | |
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Help Desk |
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AV Support |
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Remote Service Calls |
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Remote Monitoring | No |
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Preventative Maintenance | No |
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UC Support | No |
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Dedicated Service Advisor | No |
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Reporting | No |
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Dedicated Onsite Resource | No | No |
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Featured Insights
Discover hybrid meetings that feel inclusive, engaging, and productive
Our approach to the hybrid meeting experience will leave your team with purpose, connection, and the inspiration to keep the good work flowing. Be a part of the action, no matter where you’re joining from.




Our innovative team culture means serving you better
Working on your behalf: a dedicated team of professionals who combine technical expertise with customer service savvy. We are a self-managed organization where every team member is energized and empowered to act on your behalf. When the need arises, we’re ALL prepared to mobilize.
Curious about the latest hybrid trends? Download this report!


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