Discover the HybridX Solution

Support

Collaboration is about more than just the technology in your meeting rooms. It’s about keeping the user experience consistent and productive across all your spaces.

Your Partner in AV Support

We understand the importance of reliable and efficient AV operations for your business. That's why we offer a support package that is tailored to your specific needs, with comprehensive global coverage for your entire AV operations.

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  • Provide critical support for hybrid technology

    No matter where you are, we will ensure your team's meeting experience is always simple, painless, and productive.

  • Keep your team connected and collaborative

    We ensure that everyone has the ability to remain connected and collaborative in the most seamless and user-friendly way possible.

  • Eliminate the headaches for your IT team

    Lift the burden on your internal IT team trying to support the hybrid workplace. Save time and stress with a team of professionals who combine technical expertise with customer service savvy.

  • Gain real-time insights

    Gain insights on the usage and behaviour of your technology and spaces so that you can stay on top of your team's evolving needs.

Support Solutions

Help Desk

Troubleshoot and escalate incidents, manage assets and more.

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Onsite Support

Dedicated, in-person assistance for painless incident resolution.

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Remote Support Solutions

Actively monitor, test, and analyze your technology to minimize system downtime.

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Analytics

Identify usage statistics, room capacity, platform usage, failure rates and more.

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Preventative Maintenance

Assess your technology ecosystem to identify and prevent potential issues.

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Program Manager

Your dedicated point of contact for all of your support needs.

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Meeting Room Technician

A full-time, onsite technical resource for hands-on support and routine inspections.

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Remote Solutions

Be Proactive with Remote Support Solutions

Being proactive about maintaining the health of your workplace technology is critical for a successful hybrid meeting experience. With Remote Solutions from ET Group, our team of certified professionals have got your back.

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Supporting your critical meeting spaces

We ensure every person on your team is ready for collaboration success, every time.

Some of the spaces we support

Conference Rooms

Meeting Rooms

Boardrooms

Multi-Purpose Spaces

Event Spaces

Training Rooms

Virtual Spaces

Featured Insights

7 Most Common Problems in an IT Work Environment & How to Fix Them

From compatibility problems across different services to team members who may not all be on the same page about how to use your setup, there are many IT problems that can plague you unless you approach them proactively.

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Technology Partners

Our innovative team culture means serving you better

Working on your behalf: a dedicated team of professionals who combine technical expertise with customer service savvy. We are a self-managed organization where every team member is energized and empowered to act on your behalf. When the need arises, we’re ALL prepared to mobilize.

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