Discover the HybridX Solution

Support

Collaboration is about more than just the technology in your meeting rooms. It’s about keeping the user experience consistent and productive across all your spaces.

Our expert techs are ready to #GeekSpeak

So far we’ve accomplished...

  • 1097

    onsite service calls in 2021

  • 409

    remote support calls in 2021

  • 139

    preventative maintenance checks in 2021

Support focused on productivity

Optimize your meeting experience with best-in-class support capabilities.

See what we can do!

  • Provide critical support for hybrid

    No matter where you are, we will ensure your team's meeting experience is always simple, painless, and productive.

  • Keep your team connected and collaborative

    We ensure that everyone has the ability to remain connected and collaborative in the most seamless and user-friendly way possible.

  • Eliminate the headaches for your IT team

    Lift the burden on your internal IT team trying to support the hybrid workplace. Save time and stress with a team of professionals who combine technical expertise with customer service savvy.

  • Gain real-time insights

    Gain insights on the usage and behaviour of your technology and spaces so that you can stay on top of your team's evolving needs.

See what we can do!

Supporting all your critical meeting spaces

We ensure every person on your team is ready for collaboration success, every time.

supported spaces

Boardrooms

Huddle Rooms

Conference Rooms

Training Rooms

Multi-Purpose Spaces

Home Offices

Arrival Spaces

Virtual Spaces

Support Packages

Our flexible support packages are available to help maintain the health of all your meeting spaces.

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Support Packages

Helpdesk

Our dedicated Helpdesk is available Monday to Friday 8am to 6pm EST via Telephone and Online. We provide first level troubleshooting and remote diagnostics before dispatching a technician to try and minimize the downtime of your system.

Remote Technical Diagnostics

Experience unlimited remote support with expert technicians to help diagnose, guide and – where possible –resolve your issues with equipment functionality.

Onsite Support

We dispatch an onsite technician within 1 Business Day of a reported incident when required. Our team consists of dedicated AV/VC service technicians trained and certified in the technologies we support.

Remote Monitoring

We offer proactive and comprehensive monitoring of the devices we support. This system also provides you with analytics about how your team works to help guide your organization’s future decisions.

Preventative Maintenance

On an annual basis, a technician is dispatched onsite to assess the health of your technology ecosystem. The preventative maintenance visit includes testing the complete functionality of your system. The technician will perform a general cleanup of the installation and ensure that all patches and fixes are applied.

Unified Communication Support

Unified Communication Support is available to you through our ticketing system categories, and all tickets will be routed to the proper resources for guidance.

Dedicated Service Advisor

We provide your team with a dedicated Service Advisor who will be responsible for all tickets and provides regular reports & trend analysis for your organization.

Reporting

Our Reporting feature reviews the number of incidents associated with a specific component of your system. We identify failure rates and ensure that impending failures are alerted and logged in our Health Check Services. We manage all of your incident reports from the initial request until closure.

Full-time Onsite Resource

We provide a full-time onsite technical resource hired by both your organization and ET Group.

Asset Lifecycle Management

We are dedicated to helping you manage the lifecycle of your equipment from product procurement to manufacturer returns and replacements —including early detection of warranty end dates and labor cost coverage for the servicing of faulty equipment.

Essentials Pro Enterprise
Help Desk
AV Support
Remote Service Calls
Remote Monitoring
Preventative Maintenance
UC Support
Dedicated Service Advisor
Reporting
Dedicated Onsite Resource

Technology Partners

Featured Insights

Discover hybrid meetings that feel inclusive, engaging, and productive

Our approach to the hybrid meeting experience will leave your team with purpose, connection, and the inspiration to keep the good work flowing. Be a part of the action, no matter where you’re joining from.

Our innovative team culture means serving you better

Working on your behalf: a dedicated team of professionals who combine technical expertise with customer service savvy. We are a self-managed organization where every team member is energized and empowered to act on your behalf. When the need arises, we’re ALL prepared to mobilize.

Learn How We Work

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