Support Solutions
Help Desk
For quick, efficient AV support in your most critical spaces.
Fast, Reliable Support for Your Critical Meeting Rooms
As the foundation of your AV support program, our dedicated Help Desk provides first level troubleshooting and second level remote diagnostics, before dispatching a technician to minimize downtime of your system in your most critical environments. Help Desk is responsible for logging your incidents, assignment of resources, and managing your tickets from the initial request to closure, ensuring your team can maintain productivity and focus on what matters for your business.
Supporting Canadian Businesses
Experience Best in Class Support
Get Help Desk
Certified Professionals
Our AV support team members are fully certified in all major hardware and software programs to ensure a complete understanding of your technology ecosystem, including diagnostic and repair needs.
Right Next Door
Where you are, we are! Support agents are located coast-to-coast across Canada in order to be central to our customers and provide real-time support across local timezones.
Reducing IT Headaches
Your IT team is busy supporting your business needs, so when your meeting technology is experiencing disruptions, our AV experts are here to tackle them head on, reducing strain on your resources.
Asset + Configuration Management
Managing a comprehensive inventory of your technology ecosystem.
Incident Escalation + Management
Be sure that all incidents will be resolved quickly and efficiently.
Reporting
Collective reports summarize all Help Desk and Onsite Support incidents for better future planning.
Return to Manufacturer
We work closely with manufacturers to diagnose and replace any faulty equipment as quickly as possible.
Product Procurement
We will quote and manage the procurement process, ensuring quick and efficient delivery and installation.
Huddle & Small Meeting Spaces
Conference Rooms
Boardrooms
Workstations and Focus Spaces
Classrooms
Training Rooms
Command and Control Centres
Courtrooms and Correctional Facilities
Healthcare Centres
Featured Insights
5 Common Problems Solved by Using the Right Hybrid Meeting Equipment & Training
Hybrid is no longer the future of work—it’s now the norm. But many organizations still struggle to set up smooth and seamless hybrid meetings, due to various challenges. These range from technical difficulties to engagement issues among staff. We’ve outlined several of the most common problems that can be solved with the right hybrid meeting equipment and training.
"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."
"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."
"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."
Start your hybrid journey with a complimentary consultation.
Our workplace technology specialists will guide you through a complimentary process to surface your workplace pains, gains, workflows, user experience, and more.