Support Solutions
Onsite Support
Professional, hands-on AV support in any space.
Expert, Hands-On Support to Resolve AV Issues In No Time
Our Onsite Support provides dedicated, in-person assistance for incident resolution. Our team of Service Technicians are trained and certified in leading hardware and platform technologies and are focused on efficient problem-solving. When an incident occurs, a local Service Technician will be dispatched to your location during business hours, prepared and briefed on the ticket and room history to ensure an informed and quick solution.
Supporting Canadian Businesses
Experience Best in Class Support
Get Onsite Support
Certified Professionals
Our AV support team members are fully certified in all major hardware and software programs to ensure a complete understanding of your technology ecosystem, including diagnostic and repair needs.
Right Next Door
Where you are, we are! Support technicians are located coast-to-coast across Canada in order to be central to our customers and provide real-time support across local timezones.
Reducing IT Headaches
Your IT team is busy supporting your business needs, so when your meeting technology is experiencing disruptions, our AV experts are here to tackle them head on, reducing strain on your resources.
Onsite Service
Includes troubleshooting, resolving issues, hardware exchange, firmware updates, programming, and preventative maintenance.
Incident Tracking
All dispatch, onsite activities and incident resolutions are tracked in our incident management system and regularly reviewed.
Certified Technicians
Our team consists of dedicated audiovisual Service Technicians trained and certified to support industry leading software and hardware platforms.
After-Hours Support
We work within your schedule with after-hours service (outside of regular business hours), with additional fees applying.
Reporting
Track room utilization, room count and user behaviour to optimize your meeting room usage and make informed decisions about your needs.
Huddle & Small Meeting Spaces
Conference Rooms
Boardrooms
Workstations and Focus Spaces
Classrooms
Training Rooms
Command and Control Centres
Courtrooms and Correctional Facilities
Healthcare Centres
Featured Insights
Report: The Power of Insights in Shaping Hybrid Work
The insights we’ve uncovered reveal real technology challenges that many hybrid organizations are facing today, and the underlying reasons they may be happening. Learn how you can identify and solve your own hybrid technology challenges with Workplace Insights from ET Group.
"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."
"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."
"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."
Start your hybrid journey with a complimentary consultation.
Our workplace technology specialists will guide you through a complimentary process to surface your workplace pains, gains, workflows, user experience, and more.