Support Solutions
Preventative Maintenance
Extend the life of your AV technology in your most critical spaces
Maintain the health and usability of your meeting room AV
Preventative Maintenance is a proactive approach to ensuring the seamless operation of your audiovisual systems in your most critical spaces. Our team of highly skilled technicians perform a thorough assessment of your technology ecosystem on an annual basis to identify potential issues and prevent them from becoming urgent service incidents in the future.
Supporting Canadian Businesses
Experience Best in Class Support
Schedule Preventative Maintenance
Certified Professionals
Our AV support team members are fully certified in all major hardware and software programs to ensure a complete understanding of your technology ecosystem, including diagnostic and repair needs.
Right Next Door
Where you are, we are! Support agents are located coast-to-coast across Canada in order to be central to our customers and provide real-time support across local timezones.
Reducing IT Headaches
Your IT team is busy supporting your business needs, so when your meeting technology is experiencing disruptions, our AV experts are here to tackle them head on, reducing strain on your resources.
Functionality Tests
Includes a comprehensive examination of your systems, including testing of all features and capabilities.
General Cleanup
Prevent potential failures and ensures the continued seamless operation of your system.
Annual Reminders
Receive an annual email reminder from our team to schedule your complimentary preventative maintenance visit.
Detailed Report
A summary of the maintenance tests completed, issues identified and resolved and identified next steps while our technician was onsite.
Huddle & Small Meeting Spaces
Conference Rooms
Boardrooms
Workstations and Focus Spaces
Classrooms
Training Rooms
Command and Control Centres
Courtrooms and Correctional Facilities
Healthcare Centres
Customer Stories
Enhancing Operational Efficiency through Remote Monitoring & Management
This case study focuses on one of Canada’s major Financial institutions, with a strong National presence. Based in Toronto, Ontario, this client’s footprint extends throughout Canada. ET Group partners with them to oversee Audiovisual (AV) and Unified Communications (UC) services in more than 200 meeting rooms across the country. By leveraging Remote Monitoring and Management (RMM) capabilities from Utelogy, we were able to streamline their support needs and help them realign with their business goals.
"ET Group took the time to understand our needs as an organization and worked with us to develop a custom strategy tailored to our particular needs. Through detailed consultation, quick response times and excellent customer service, they have helped the York University Student Centre Build an AV program that will serve students for years to come, and help us deliver our mission to our community."
"From the start of our new office build through to our move-in date, ET Group were outstanding business partners. They pushed our thinking on the use and integration of technology not only in our corporate offices but throughout our organization, proposed a wide range of technology options to meet both specific departmental and budgetary requirements and have provided us with solid after sale service."
"Your team dug down and found out what the issues were. There would have been no way of our team being able to troubleshoot most of these issues."
Start your hybrid journey with a complimentary consultation.
Our workplace technology specialists will guide you through a complimentary process to surface your workplace pains, gains, workflows, user experience, and more.