Automated Room Testing

How does Automated Room Testing work?

Once your meeting rooms and technology have been onboarded, and we’ve installed our Remote Monitoring and Management software to your network and devices, we are able to program and deliver on your desired room experience.

This means writing scripts that will test and reset your rooms at a regular cadence, so you can be sure your meetings are consistent and will run seamlessly. Automated Room Tests are scheduled at the time, frequency and location(s) of your choosing, most often before and after your meetings.

Scripts are used to predetermine the settings of your rooms, including:

• Presetting your speaker volume
• Presetting your HDMI input and other display preferences
• Setting a default microphone
• Auto-muting all microphones before starting your call
• Setting timers for your lights to reduce energy consumption
• Powering down devices when not in use to reduce energy consumption
• … and other custom parameters based on user criteria and priorities

Although Automated Room Tests run on a preset schedule, we also consistently monitor the quality of your calls, during and after, to detect and solve errors in real-time, such as:

• Packet loss
• Drop in network connectivity
• Defective call legs
• Jitter delays
• CPU overload
• Endpoint failure
• Required firmware updates
• …and more.

The results of all Automated Room Tests are logged as pass/fail and used as historical data to help identify frequent error diagnoses, take steps to repair and prevent future incidents, and iterate room settings.

The results are also incorporated into your Workplace Insights report to track user behaviour and other patterns and ensure your rooms are optimized and used to their full potential!