Professional Services

Unified Communications & Collaboration

UCC Integrates voice and video services across AV endpoints, devices, and applications.

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UCC can deliver your desired meeting experience

Our experienced unified communications & collaboration experts leverage various platforms, applications, AI-driven solutions, and network infrastructure to streamline communication processes within organizations. We do this by taking a human-centered approach to discovering the true needs of your business and your users, and create custom solutions that not only unify, but enhance your everyday collaboration, engagement and productivity.

See Our Capabilities
  • Seamless User Experience

    Deliver consistent meeting experiences across platforms and technologies, ensuring smooth communication every time.

  • Integrated Mission-Critical Tools

    Maximize efficiency by integrating tools that work together, empowering teams with cohesive collaboration.

  • Cross-Platform Interoperability

    Enable seamless interoperability between video conferencing platforms, breaking down barriers to communication.

  • Scalable Solutions for Growth

    Scale your UC and AV solutions effortlessly to meet your growing organizational needs and technological demands.

Comprehensive UCC Services

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UC Design & Infrastructure

Design unified communication systems tailored to your organization’s needs.

User Experience Services

Optimize user engagement with intuitive, technology-enhanced environments.

Team members meeting via remote collaboration tools to symbolize potential for strong company culture

Interoperability

Ensure seamless communication across multiple platforms and devices.

On-site and remote team members using hybrid space efficiently

Platform Licensing

Manage software licenses to maximize the value of your collaboration tools

Analytics & Productivity

Leverage data insights to boost operational efficiency and team performance.

Network Security & Compliance

Protect your systems with secure, compliant network solutions.

Training Support & Managed Services

Access 24/7 expert support to keep your AV systems running smoothly.

Trusted By

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Designing UCC Around Your Platform Experience

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Seamless Integration for MS Teams Workflows

When your organization relies on Microsoft Teams to streamline communication, our UC&C engineers design every aspect of your AV room systems to integrate flawlessly with Teams. From devices to AV endpoints, we ensure your meetings feel natural and productive, leveraging familiar features to create a seamless, user-friendly experience.

Microsoft Teams Rooms

Elevating Collaboration with Custom Zoom Rooms

Zoom users benefit from an intuitive platform, and we take that a step further by crafting Zoom Room systems that maximize its functionality. Our UC&C solutions are designed to fit your Zoom-centric workflows, connecting the right AV hardware to ensure effortless screen sharing, video calls, and collaboration tools.

Optimized for the Ultimate Webex Experience

For organizations committed to the Webex platform, we create an AV infrastructure that mirrors Webex’s renowned reliability and high-quality collaboration tools. Our UC&C services are centred around enhancing your Webex experience, from integrating compatible room devices to fine-tuning endpoints, all designed to ensure crystal-clear audio, video, and interactive features.

Integrated Solutions for Your Google Workspaces

When your team works in the Google Workspace, our UC&C solutions enhance your Google Meet experience by designing AV systems that integrate perfectly with your existing tools. We customize room setups to ensure that using Google Meet is as intuitive as the rest of your Google applications, providing a seamless, easy-to-use solution for video calls and team collaboration.

Featured Insight

6 Steps For Achieving Unified Communications & Collaboration

Unified communications and collaboration (UCC) is essential for successful hybrid workplaces, because it facilitates a single-pane solution for the various technologies that connect enterprises. Integrating diverse communication tools into a cohesive system not only enhances productivity but also ensures a seamless workflow between in-office and remote team members.

Partnered with Leading Providers

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Blogs

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Unlocking Seamless Communication: The Power of Interoperability for Video Conferencing

Team members often face frustrating technical limitations, reduced collaboration quality, and inefficient workflows when switching between different platforms, and many find themselves giving up on room systems entirely to join from a personal device such as a laptop or tablet. 

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3 Ways that Unified Communications and Collaboration (UCC) Can Elevate the Meeting Experience

Unified Communications and Collaboration (UCC) revolutionizes corporate meetings, enhancing the experience from pre-meeting setup to post-meeting follow-up.

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6 Steps For Achieving Unified Communications & Collaboration

Learn to identify your organization’s needs, evaluate your options, and integrate the right technology into your hybrid workspace so you can enjoy the benefits of unified communications and collaboration (UCC). These six steps from ET Group’s hybrid work experts will set you up for success.

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What Is Interoperability & Why Is It Essential for Effective Hybrid Workplaces?

Interoperability enables businesses to connect with each other and with customers when using different communication technologies—like Google Meet and Zoom. Here’s our in-depth guide on understanding this concept and applying it to your workplace to stay current.

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How to Keep Conference Rooms Secure in a Hybrid Work Environment

From phishing attacks to inadequately protected home networks, hybrid and remote workplaces face unique security challenges. Here’s how you can keep your conference rooms and the data that travels through them protected.

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