Remote Support Solutions
Workplace Insights
What are Workplace Insights?
Meeting Insights and User Insights are the data collected from your meeting technology ecosystem based on your usage. These analytics provide valuable information about the frequency of use, quality, capacity, and more about your meeting spaces, platforms, and team members.
Our RMM team will help you analyze these insights and advise you and your team on how to best use and support your technology for a healthier and more productive experience.
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How do we gather Workplace Insights?
With Meeting Insights and User Insights from ET Group, we use real data collected from the everyday usage of your meeting spaces, to help you determine and analyze patterns in your workplace.
Our Remote Solutions program allows us to identify and provide analytics about the in-meeting and user experience.
Insights are gathered from our Remote Monitoring dashboard, which collects analytics from our Remote Monitoring and Management software, including:
- Remote Monitoring alerts
- Automated Room Testing logs
- Incident reports
- Platform data
- Other sources connected to your network
Data such as call quality, diagnostic trends, consolidated platform figures, and other key metrics are collected.
We can detect meeting insights such as frequency, desired meeting locations, which platforms are most used, total video meeting hours, and the quality of your video meetings both during and after calls.
We are also able to provide user insights about your remote participants who belong to your network, like how frequently they choose to work remotely or from home. We can evaluate data such as if they are often in back-to-back meetings, how much focus time they have, and how well new tools or initiatives are being adopted.
These insights allow us to interpret and draw educated conclusions regarding the health of your meeting spaces, meeting experience, and user health. This data is presented to you at regularly scheduled intervals, and our RMM team will help you make informed decisions about planning for the future of your workplace.
Featured Insights
Report: The Power of Insights in Shaping Hybrid Work
The insights we’ve uncovered reveal real technology challenges that many hybrid organizations are facing today, and the underlying reasons they may be happening. Learn how you can identify and solve your own hybrid technology challenges with Workplace Insights from ET Group.
Why do you need Workplace Insights?
Meeting Insights and User Insights provide you with robust information about the health of your spaces, your technology, and your people.
Understanding the needs of your workplace starts with understanding the needs of your team. Are they stuck in too many back-to-back meetings and losing out on time to be productive? Is there a consistent struggle with meeting rooms being overbooked? Are the tools you’ve invested in not being utilized because no one knows how they work?
These are problems that can be solved by having these insights available to you. Our RMM team is here to help you optimize your support needs and strategize how to boost your team’s success and growth.
Featured Insights
Watch how we monitor your workspaces
When you work in a hybrid environment, you want people to feel engaged and productive from wherever they’re working. When you’re faced with technical difficulties, it’s easy to lose out on the positive experience that technology can deliver. That’s why maintaining the health of your meeting spaces is critical to keeping your team connected.
Start your hybrid journey with a complimentary consultation.
Our workplace technology specialists will guide you through a complementary process to surface your workplace pains, gains, workflows, user experience, and more.