Customer Success Stories

AV Transformation Spanning 40 Locations and 176 Rooms

Powering a Hydro Utilities Productivity with Seamless AV Solutions

ET Group worked with a leading Ontario utility to modernize its audio-visual across multiple sites, standardizing equipment and simplifying controls for instant collaboration. By centralizing conferencing and adding remote monitoring, the solution delivers reliable performance, actionable insights and faster roll-outs of new or refreshed spaces.

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  • AV Solutions in 176 Rooms Across 40 Locations

    Delivering 71 videoconference endpoints across 176 AV-enabled rooms—from quick huddle spaces to flagship executive boardrooms— users can join calls or share content instantly. This uniform experience has virtually eliminated setup delays and ensures every session starts on time.

  • HQ Refresh: 40+ Rooms & Flagship Boardroom

    Major head office refresh, upgrading over 40 rooms across five floors with advanced AV technology. A key executive boardroom now features automated cameras that intelligently frame 32 speaker positions, creating a seamless and immersive meeting experience.

  • Province-Wide AV Standardization & Management

    By standardizing AV room deployments across 40 locations we ensured a consistent, reliable user experience no matter where teams collaborate. This province-wide approach simplifies support, streamlines training, and enables seamless communication across the organization.

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What We Did for a Large Utility Company

Ergonomic furniture in modern conference room with audio visual technology designed to support hybrid meetings.

Comprehensive AV & VC Design & Installation

We engineered and deployed audio-visual systems for 176 rooms—from small huddle spaces to executive boardrooms—across 40 locations. Our turnkey approach includes space planning, equipment specification, video walls, mobile carts and automated camera setups, all built to standardized templates for consistent user experience.

Seamless Videoconferencing Migration & Cloud Integration

ET Group managed the phased migration from a legacy Cisco environment to Pexip, optimizing call routing, dial plans, and firewall traversal. We then integrated Microsoft Teams CVI, enabling Hydro-initiated calls to connect seamlessly to Teams, Zoom, Webex, or Google Meet meetings using the room systems.

Standardized Room Templates for Consistency & Scalability

We developed and implemented uniform room design templates that streamline configuration and installation across both new builds and refresh projects—ensuring efficient roll-outs, consistent user experiences and easy expansion as needs evolve.

Proactive Remote Monitoring & Detailed Reporting

By deploying remote monitoring for continuous system-health monitoring and workspace analytics for in-depth usage data, we deliver real-time alerts plus monthly dashboards. These reports combine high-level summaries with raw data, empowering IT to plan capacity, schedule firmware updates and tailor user training before issues arise.

End-to-End Managed Services & Support

Our team delivers responsive and preventative maintenance as part of every AV/VC system contract. From timely troubleshooting to routine inspections, we ensure optimal performance and swift resolution of any disruptions—minimizing downtime and support overhead.

Ongoing Consultation & Strategic Advisory

Beyond implementation, we partner on AV strategy for retrofits, upgrades and new construction. Our experts develop room design standards, advise on technology roadmaps and collaborate on long-term plans—keeping the utility’s AV ecosystem resilient, future-ready and aligned with evolving business needs.

Supporting Canada’s Essential Utility Providers

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Open Collaboration Spaces

Open Collaboration Spaces are perfect for bringing teams together in an unstructured, open environment. These spaces encourage creativity, teamwork, and free-flowing ideas. With adaptable layouts, technology-enabled tools, and an inviting atmosphere, your team can seamlessly collaborate, share insights, and solve challenges in real time.

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Customer Success Stories

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AV Transformation Spanning 40 Locations and 176 Rooms

ET Group worked with a leading Ontario utility to modernize its audio-visual across multiple sites, standardizing equipment and simplifying controls for instant collaboration. By centralizing conferencing and adding remote monitoring, the solution delivers reliable performance, actionable insights and faster roll-outs of new or refreshed spaces.

Read More

Bringing Interoperability to an Ontario Energy Provider

A High profile energy provider in Ontario was struggling to connect their aging infrastructure to their newly chosen Microsoft Teams video conferencing platform. With a critical need to stay connected to a large network of clients, they could not afford to spend a lot of time completely redesigning their meeting spaces and retraining their team on new technologies.

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Modernizing ERCO’s Meeting Rooms for Global Collaboration

ERCO Worldwide, a 125-year-old chemical manufacturing company, used the relocation of its global headquarters as an opportunity to redesign how teams work together. Their vision: create a healthier, more connected workplace that encourages collaboration, supports hybrid work, and fuels innovation across the enterprise.

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Enhancing Meeting Rooms for a Leading Waste Management Company

A leading waste management company sought to improve communication and efficiency across its offices in Miami, New York, and Toronto. The goal was to create modern, high-performance conference rooms that support seamless collaboration, enabling teams to connect effortlessly regardless of location. This project aimed to enhance operational effectiveness by integrating advanced AV solutions designed for a dynamic and technology-driven workplace.

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Enabling Microsoft Teams Meetings with Cloud-Based Infrastructure

With a range of communication and collaboration needs across internal team members, customers, vendors and other business partners, ERCO recognized the importance of having meeting rooms that can support a variety of conversations and platforms—most importantly Microsoft Teams. In order to achieve this goal, they required flexible spaces with technology tools that allowed for scalability and consistency, while integrating with their existing Microsoft calendar system.

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