Service and Support

Essential Hybrid Workplace Technology to Support Your IT Staff in 2024

Summary: Integrating advanced hybrid technologies supports IT staff by automating routine tasks such as room testing and remote monitoring. This can help your organization manage a decentralized network of endpoints and ensure more seamless audio-visual communication. End-user training enhances the adoption and efficient use of new technologies by both IT and general staff, reducing the […]

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5 Reasons to Optimize Your Business Meeting Space with Workplace Analytics

5 Reasons to Optimize Your Business Meeting Space with Workplace Analytics Collecting data about the way your business meeting spaces are used is essential for making sure they remain cost-efficient. The information gathered via workplace analytics empowers your organization to make strategic decisions about how you continue to invest in these spaces for optimal productivity […]

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Audio Visual Technology Adoption Starts with Better End User Training

Summary Effective AV tech adoption requires comprehensive end user training. The more value teams see in new technology and the more comfortable they feel using it, the more ROI your business will experience. The first step towards ensuring the adoption of new video conferencing technology is to understand your specific needs as an organization. This […]

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How to Test Zoom Before Meetings (& Other Virtual Platforms)

Key Points Running pre-meeting checks on video conferencing platforms like Zoom helps you test audio and video clarity, compatibility with devices, and avoid technical delays, ensuring a smoother virtual collaboration experience. Regularly update Zoom and use its test meeting feature to adjust audio and video settings as needed. Be sure to check the speaker and […]

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What Remote IT Support Looks Like in Hybrid Meeting Rooms

Key Points: Remote IT Support helps ensure seamless hybrid meetings by maintaining optimal technology performance before, during, and in between meetings—reducing disruptions and enhancing productivity. Real-time monitoring is a specific type of remote technical support offered by ET Group that can detect and diagnose issues as soon as they occur. This allows for faster solutions […]

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How Remote Workplace Analytics Can Improve Hybrid Meeting Rooms

Summary: Remote workplace analytics can help your organization optimize hybrid conference rooms by providing actionable intel about your video conferencing software, camera and microphone setup, and more. Common challenges include outdated firmware, malfunctioning hardware, network disruptions, and incorrect device settings. Solutions include routine updates, automated room testing, real-time monitoring, and remote device resets. Understanding technology […]

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How to Keep Conference Rooms Secure in a Hybrid Work Environment

Summary: Security risks in hybrid conference rooms include unauthorized physical access, eavesdropping on meetings, insecure data transmission, and vulnerable video conferencing systems. Measures like keycard access, redesigning spaces, implementing end-to-end encryption, and regular system updates can help mitigate these risks. Other essential technologies for improving hybrid conference room security include firewalls, intrusion prevention systems, virtual […]

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7 Most Common Problems in an IT Work Environment & How to Fix Them

Key Points IT problems can be particularly hard on the many businesses that have embraced hybrid or remote work since the start of the COVID-19 pandemic. Many of these problems—like compatibility issues and security gaps—are due to outdated technologies that aren’t designed to work well together, although some can result from human error via poor […]

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3 Real-Life Solutions to Ensure Video Conferencing Adoption

There is a lot of money spent on a wasted video conferencing implementation.  This is a real problem & a lot more prevalent than you think.

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