Seven design thinking principles that will help hybrid work succeed
The following contains excerpts from an in-depth interview with WORKTECH Academy. Click here to read the full article.
Far too often, technology integration when it comes to the hybrid workplace is currently missing the mark. A novel approach by Canada’s ET Group uses design thinking to develop more human-centred solutions.
In the final article of our series on “Making Hybrid Happen” with WORKTECH Academy, we’ve summarized the seven key design thinking principles that we abide by in our approach to human-centred technology design.
Why this approach? By putting the human experience first, and technology second, we can gain a better understanding of your desired experience and unveil the real obstacles, unique use-cases and people challenges that we are solving for.
“Everyone agrees that effective tech integration can unlock new ways of working, but there is far less consensus on the best way to go about the process.”
Here are just a few of the ways that we do it:
1. Adopt a participatory mindset
We look to our clients as our co-creators, and use a range of methods to look at things through the lens of [your] users – from one-to-one confidential conversations and immersive role-playing to asking your people to tell stories about their experiences.
2. Show empathy
Showing empathy, — or, walking a mile in the user’s shoes — allows us to really understand struggles you’re facing and get you and your people more engaged in the process. When you feel truly seen and heard, you open the door to more honest conversation.
3. Prototype early and often
Allowing you to test solutions as we discover them and get a feel for what the resulting experience could be gives us important intel on what’s working, and what isn’t so we can continue to iterate until we find the right fit.
4. Create a shared platform
There needs to be alignment between everyone contributing to the process of what the desired experience is, what methods are being used and what success looks like. When we all agree on a shared objective, we are much more eager to take the journey to get there, together.
Discover the rest of the seven principles here, and read the rest of the “Making Hybrid Happen” series at WORKTECH Academy.
Stay connected with us:
Follow ET Group on LinkedIn
Follow us on Twitter
Subscribe to ET Group’s YouTube Channel
Can design thinking bring clarity to the hybrid work experience?
The following contains excerpts from an in-depth interview with WORKTECH Academy. Click here to read the full article.
The hybrid workplace will stand or fall on the quality of the technology experience. Canada’s ET Group is using the principles of design thinking to make user experience central to the development process.
As organizations continue to shift to the hybrid work model, business leaders are also recognizing the need to provide a positive workplace experience for their people, regardless of where or how they are working. However, the best path to providing this great experience isn’t always clear.
Experience shapes the way that we feel about and interact with our workplace. Do your employees feel engaged, supported and empowered at work? Or do they feel frustrated, confused, and that they don’t have the proper tools to do the job?
Technology both enables hybrid work, as well as influences whether your employees have a positive or negative experience at work. So, when it comes to hybrid technology integration, a focus on the human experience needs to be top of mind.
The importance of creating satisfying workplace experiences
Designing hybrid workplace technology solutions that provide the ultimate experience for your people means focusing on just that: experience.
Lisa Perrine says: “What’s exciting is that people are starting to talk about their experience of work and relationships, not just design and technology. There’s much more conversation than there ever was because people are rethinking how they want to work together.”
The ways that your people and teams connect with each other have a profound impact on how work gets done. In an increasingly hybrid world, how people are encountering these experiences is evolving. When your employees don’t have the right tools available to enable them to feel connected to their work and workplace, their overall experience suffers.
Incorporating user experience into your workplace projects
Using the design thinking approach, your organization’s experience is brought to the forefront and weaved into every step of the design process, allowing for a better understanding of your needs, challenges and desired outcomes.
There are a variety of ways to apply design thinking methods to highlight the ways that your people experience the workplace, and come to understand what’s needed to ensure that experience is a positive one. One helpful tool is the “double diamond.”
The first diamond, dubbed the “problem diamond” is the phase where we listen, observe and analyze how your organization is currently experiencing the workplace, so when we move to the second diamond – the “solution diamond” – we can better develop technology designs that meet your peoples’ needs.
Iteration and co-creation are of utmost importance
“It’s important to be iterative and co-creating with clients,” says Lisa Perrine. “There’s nothing like mocking up the space to have people come in and experience it. We create early rough prototypes and continue to refine them. It helps to create a new level of community around the project.”
We use a variety of tools to prototype new solutions, so you can really get a feel for whether or not you are headed on the right path to the experience your people desire. 2D, 3D and 4D models and digital fly-through technology allow you to interact with the designs and pinpoint what does and doesn’t work, so together we can iterate and close those technology gaps faster.
Read more about how we incorporate the user experience into our design process in our latest interview with WORKTECH Academy.
Stay connected with us:
Follow ET Group on LinkedIn
Follow us on Twitter
Subscribe to ET Group’s YouTube Channel